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What will you get?


This  50-slide deck contains a complete workshop that will help you improve your incident management processes. During the workshop you will:

  • Ensure stakeholders receive approprioate service desk metrics
  • Set standards to define and record incidents
  • Define incident prioritization metrics to minimize business disruptions
  • Define escalation rules and processes

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About the author

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. They produce unbiased and highly relevant IT research to help CIOs and IT leaders make strategic, timely and well informed decisions.