Use this 2-day workshop template to improve your incident management process
What will you get?
This 50-slide deck contains a complete workshop that will help you improve your incident management processes. During the workshop you will:
Ensure stakeholders receive approprioate service desk metrics
Set standards to define and record incidents
Define incident prioritization metrics to minimize business disruptions
Define escalation rules and processes
About the author
Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. They produce unbiased and highly relevant IT research to help CIOs and IT leaders make strategic, timely and well informed decisions.