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90% of businesses have more than one service desk. Combine this with the pressure of decreasing budgets and increasing workloads, and it is easy to see why Shared Service Management has increasingly made its way into ITSM terminology.

In a newly published report SDI takes a closer look into its current adoption rate and some of the more significant obstacles for organisations looking to apply this way of working. 

In this report you will find:

  • Why more and more organizations adopt shared services
  • Why shared services is considered critical for many organizations
  • What obstacles organizations run in to and how to avoid them
  • What role your service desk can play
  • How shared services transform your organization and the industry

Access the report by completing the form on this page