Find out how your peers are using shared services to increase customer satisfaction
90% of businesses have more than one service desk. Combine this with the pressure of decreasing budgets and increasing workloads, and it is easy to see why Shared Service Management has increasingly made its way into ITSM terminology.
In a newly published report SDI takes a closer look into its current adoption rate and some of the more significant obstacles for organisations looking to apply this way of working.
In this report you will find:
Access the report by completing the form on this page