Not everything in a Service Desk can go Agile at once. Determine the points in your organisation that could benefit the most from an Agile approach.
Use this Worksheet to:
Analyze how well your organisation is doing with release speed, communication, focus, and alignment.
Assess which areas need improvement and can benefit from an Agile approach.
Assist in prioritising Agile operations projects.
In the end you will get a score on the potential benefits of Agile in 5 main areas, to help you get more out of your service. We focus on:
Next to that we give you a solution value which shows you where your focus should be in the Agile transition: Company culture, team collaboration, customer engagement, service levels, process improvement, configuration managmeent process, testing protocols and automation.
Find out what you need to focus on for a successful Agile transition!