In today’s service landscape, your most important criterion for service success is satisfied customers. Whether you call it a customer-oriented approach or ‘workforce enablement’. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?

Why read this BPSM e-book?

In this e-book, we’ll show you there is a way to ensure your services make your customers happy. You’ll read:

  • Why ITIL is not the answer to your current challenges
  • How to simplify your work process using Best Practice Service Management (BPSM)
  • A step-by-step guide for implementing BPSM
  • Practical tips you can put into practice immediately

What are the benefits of Best practices for ITSM?

Implementing BPSM brings your team the following benefits:

  • Stronger focus on customer satisfaction
  • More effectiveness in operations due to significantly fewer processes
  • Faster service delivery
  • Clearer KPIs and reports 
Best practice ITSM ebook