Your next step towards true customer-focused IT Service Management
In today’s service landscape, your most important criterion for service success is satisfied customers. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?
In this 47-page e-book, we’ll show you there is a way to ensure your services make your customers happy. In 7 chapters, you’ll discover a set of best practices to increasing customer satisfaction and keeping your services working soundly.