August 19
Every day the service desk receives many different requests. So, how do you streamline these processes? The “Shift Left” principle empowers your employees with the information they need to get the job done quickly. Join TOPdesk Team Lead for Services, Ben Scavuzzo as he takes us on this journey of efficiency. Learn to:
- Enable your clients by presenting them with relevant knowledge items, where and when they need them the most
- Increase the efficiency of your service desk by empowering your operators to utilize expert knowledge to find simple solutions
- Facilitate processes that keep your knowledge current, and at the center of you support processes
Check out the On-demand sessions in this series:
Top 3 Challenges faced by IT Departments in Education & Solutions