AI is playing an increasingly important role in service management, and organizations all approach it differently. Some are ready to roll out AI more broadly, while others are still exploring what makes sense when it comes to privacy, data usage, risks, and responsibilities.

In this virtual roundtable, we bring customers together to openly discuss the use of AI in TOPdesk and within their own organizations. This is not a presentation or a feedback session. Instead, it’s a conversation: a space to share experiences, ask questions, and learn how others are navigating AI in practice.

What can you expect?

During this session, we’ll discuss topics that many organizations are currently dealing with, such as:

• What does your AI policy look like?
  Think internal guidelines, consent, risks, and the conditions needed to use AI responsibly and reliably.
• What questions or concerns do you have around AI?
  For example, about data usage, transparency, security, and how responsibilities are divided across teams.
• How is AI being used in TOPdesk today?
  Which AI features are organizations already using? What value does it bring? And where do teams still run into challenges?

The goal is to connect customers and create space to exchange ideas and experiences. Everyone brings a different perspective and that’s exactly what makes this conversation valuable.

Why join?

Because AI isn’t just a technical change, it’s an organizational one. By talking to other customers, you gain insight into how peer organizations approach AI and which considerations they make. This helps you determine what fits best within your own context.

Practical information

📅 Date: Thursday, 23 April 2026
🕘 Time: 3:00 PM CSET |2:00 PM BST | 9:00 AM EDT
📍 Location: Online (you’ll receive the link after registering)

Please note: by registering, you agree that your name and email address may be visible to other participants.