Templates, examples and tips
You want to improve your services, but you don’t always know where to start. A customer journey map provides insight into your biggest improvements and easiest quick wins. And the best part? We’ve made customer journey mapping a piece of cake with this toolkit.
A customer journey map provides valuable insight and helps you improve customer experience. But how do you make one for your service desk? Use this complete toolkit and you’re off to a flying start.
Wes Heemskerk is a consultant and customer journey expert at TOPdesk. He helps service management professionals like you improve their services and regularly gives workshops on customer journey mapping.