Customer journey mapping: your route to better services

Templates, examples and tips

You want to improve your services, but you don’t always know where to start. A customer journey map provides insight into your biggest improvements and easiest quick wins. And the best part? We’ve made customer journey mapping a piece of cake with this toolkit.

How will this toolkit help my service desk?

Everything you need to know about customer journey mapping in one place
An interactive, one-hour workshop to get you and your team ready to start mapping
All materials and instructions for your customer journey map ready and printable
A clear path from your first customer interview to improving your services

Get your toolkit now

Everything you need for your customer journey map

A customer journey map provides valuable insight and helps you improve customer experience. But how do you make one for your service desk? Use this complete toolkit and you’re off to a flying start.

Mapping your customer journey in 10 steps
Customer journey mapping workshop
Customer journey map template
Persona template and example
Example: service desk customer journey
Tips for conducting effective interviews
Put your ideas into practice

What our readers say

Brilliant. Excellent and really powerful, about to use this again for our starters process.

Sandra Gillham

IT Service Manager, Keele University

Clear and concise steps and the relevant information needed to make the experience and journey enjoyable.

Rudy Berongoy

IT Service Desk Team Leader, West Suffolk College

About the author: Wes Heemskerk