Congratulations! You’ve mapped your customer journey and came up with ideas for improvement. Next up: putting those ideas into practice. How to make time for implementing your ideas for improvement, when there’s always a ton of calls to resolve? Here’s how:
Write your ideas on a post-it, create a note on your Kanban board, or register a ticket in your service management tool.
Working on one idea at a time makes it easier to track your progress and measure your results.
The person taking responsibility doesn’t need to do all the work, but it helps if a single person keeps their eyes on the prize and makes sure you stay on track.
When should the improvement be implemented? Decide on a deadline and check in on the progress regularly.
Great! Check the impact of your improvement a bit later and share it with the team. Positive results are a nice incentive for tackling your next improvement.