And now: put your ideas into practice

Congratulations! You’ve mapped your customer journey and came up with ideas for improvement. Next up: putting those ideas into practice. How to make time for implementing your ideas for improvement, when there’s always a ton of calls to resolve? Here’s how:

whats-next

1. Keep a record of your ideas

Write your ideas on a post-it, create a note on your Kanban board, or register a ticket in your service management tool.

2. One improvement at a time

Working on one idea at a time makes it easier to track your progress and measure your results.

3. Assign responsibility

The person taking responsibility doesn’t need to do all the work, but it helps if a single person keeps their eyes on the prize and makes sure you stay on track.

4. Agree on a timeframe

When should the improvement be implemented? Decide on a deadline and check in on the progress regularly.

5. Finished one improvement?

Great! Check the impact of your improvement a bit later and share it with the team. Positive results are a nice incentive for tackling your next improvement.

Want more inspiration for improving your CX?

Check out our blog. Based on over 25 years of experience in service management, we share our tips and best practices for improving your services.

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