TOPdesk SEE Oceania 2021

TOPdesk SEE lands in Australia and New Zealand

The best service experiences are built by focusing on people, not buzzwords. This year, we dedicate our digital transformation event to helping service professionals master what really matters: customer happiness. 

You may have heard about TOPdesk SEE 2021, which will be streamed live from our headquarters in Delft, The Netherlands. But we want you to join us in real-time too! 

That’s why, for the first time ever, we presented TOPdesk SEE Oceania: a special online event, curated for Australia and New Zealand.  

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TOPdesk SEE Oceania 2021 

 

This year, on 17 June 2021, the TOPdesk Service Excellence Experience is coming straight to your (home) office. We’re putting on a live online event. And — trust us — it's going to be much more than your average webinar.

It's the digital transformation event for service professionals, where customer experience meets ITSM. 

Expect to hear from world-renowned speakers, engage with expert panels, and get tips and tricks from service excellence specialists, tailored to your business. 

 

 

 


Program SEE Oceania 2021


What you'll do

 

  • Discover the right technologies and processes to increase your customer happiness and grow your business.

  • Learn future-proof strategies to get your team to outperform on service delivery, every time.

  • Connect and exchange knowledge with peers, thought leaders, and TOPdesk software specialists.

  • Engage with TOPdesk SEE Oceania 2021, where digital transformation is made practical and manageable, in a single day.

 

Who you'll meet

 

  • Inspiring speakers

  • TOPdesk experts

  • ITSM thought leaders

  • IT professionals

WolterSWolter Smit

CEO and Founder of TOPdesk

 

In 1993, Wolter co-founded TOPdesk in Delft, the Netherlands, with the goal of helping others improve their customer service with software that is simple and easy to use. Since then, TOPdesk has grown: from 2 employees to over 850, with offices in 11 countries that serve over 4500 organisations worldwide.

Wolter is also an international speaker and he regularly gives talks on how to establish a thriving company culture and the future of service management.

Hannah FryHannah Fry 

Mathematician

 

Hannah Fry is a mathematician and broadcaster. She is a senior lecturer in the Mathematics of Cities at University College London. 

Hannah examines the incredible insights data can provide, but also where its limitations are. She highlights the biases within data and how the tools used to collect and interpret it can often betray very human prejudices. Using data to predict the future can only go so far in a messy, uncertain world and Hannah reflects on risk, probability and decision-making.

 

Jitske KramerJitske Kramer

Corporate Anthropologist

 

Jitske Kramer is a corporate anthropologist, entrepreneur and author who explores ways to build strong tribes and strengthen mutual relationships, bringing this knowledge through lectures and master classes to the world of organisation, collaboration and leadership.

Her stories take you on an exciting journey through human issues and solutions to improve the effectiveness and results of organisations (and just make the world a bit more beautiful).

Karine - Website

Karine Cardona

Senior Analyst at Forrester

Karine is a senior analyst focused on service design — specifically how it drives cross-team collaboration; user experience (UX) design for mobile apps or web; and customer service as a driver for customer experience (CX). Based in Amsterdam, she also covers other aspects of CX in Europe.

Before joining Forrester, Karine was a service design lead at MOBGEN (Accenture Interactive), working with clients in a variety of industries including finance, insurance, energy, automotive, retail, and travel. Prior to that, she held senior roles in UX design and UX strategy at several firms and agencies in the Netherlands and France.

Dan - Website (1)

Dan Brooks 

Consultant at TOPdesk ANZ

For years Dan has been working closely with organisations who are driven to improve their service efficiency. He thrives on the challenge of finding the right balance between the people, processes and the technology within the ITSM space. 

Dan will be part of the Process-focused Q&A session at TOPdesk SEE Oceania 2021. 

Trichelle - Website

Trichelle Jordan

IT Operations Manager

Trichelle is a driven Information Technology Leader with over 18 years’ experience in the Information Technology / Service Delivery industry; she strives to build lasting relationships with Customers, Stakeholders and Teams alike.

Over her career, she has lead diverse groups that strive to deliver exceptional business outcomes through high ROI, empowering technology, operational excellence and outstanding “customer first” Service Delivery functions.

Based in Melbourne, Trichelle is the IT Operations Manager at Pitcher Partners.



About TOPdesk

Since 1993, TOPdesk has helped organizations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge and forming partnerships. 

 

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,500 organisations around the world deliver better services. Customers rate TOPdesk a 4.7 out of 5 on Gartner Peer Insights.  

 

TOPdesk also has received an "Honorable Mention" in the 2020 Gartner Magic Quadrant for IT Service Management Report, has been named a strong performer by Forrester, and received the 2021 Best Customer Support and 2021 Best Usability awards from TrustRadius.  

 

For more information, visit www.topdesk.com

 

Check out the TOPdesk SEE 2021 global website.

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