Thursday 25th of March 2021, 11:00am AEDT | 10:00am AEST | 8:00am AWST
Your service desk employees are overloaded with requests. There is no communication with HR and Facilities, and it’s not clear who is responsible for each task. Internal employees are not happy and costs keep adding up. Sounds familiar?
You keep hearing that more and more IT professionals are jumping into Enterprise Service Management to streamline their processes. But why exactly?
Account Manager at TOPdesk Australia.