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Why more IT managers are implementing Enterprise Service Management in 2021

Thursday 25th of March 2021, 11:00am AEDT | 10:00am AEST | 8:00am AWST

Your service desk employees are overloaded with requests. There is no communication with HR and Facilities, and it’s not clear who is responsible for each task. Internal employees are not happy and costs keep adding up. Sounds familiar?

You keep hearing that more and more IT professionals are jumping into Enterprise Service Management to streamline their processes. But why exactly?

In this webinar, you’ll learn:

  • The concept of Enterprise Service Management
  • Why Enterprise Service Management is the way forward
  • How you can implement it in your organisation


Daniel La Spina

Account Manager at TOPdesk Australia.