BETTER SUPPORT THAN YOUR OUTDATED TOOL

Leave your outdated ITSM tool behind

Modernize your IT help desk and get support when it matters most. TOPdesk's in-house support team resolves 75% of tickets in 1 day and 95% in just 3 days.

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Better service where it counts

Data Security

TOPdesk Canada hosts your data in a Canadian datacenter. Ensure your data is protected with TOPdesk.

If you have an outdated ITSM tool (or are not on a continuous deployment model) you may face a security risk.

Enhanced front-end aesthetics

TOPdesk emphasizes the importance of visual appeal and user satisfaction by offering improved front-end aesthetics and customization options.

Usually an outdated user interface (UI) that is undesirable and less responsive, and may only operate as a desktop application.

Support

TOPdesk's in-house support team is available across multiple time zones with 75% of tickets resolved within 1 day and 95% within 3 days.

If support is still available, you likely experience slow response times and a team reluctant to acknowledge software issues or bugs.

Stability & Dependability

TOPdesk's continuous deployment means little to no downtime for massive product updates and with a 99.95% average SaaS uptime, your environment is available when you need it.

Acquisitions and dissolutions result in your account changing hands and lacking a dedicated consultant or customer success manager. With no point of contact, who do you go to with questions?

Effortless Collaboration

TOPdesk’s Enterprise Service Management software (ESM) lets your service teams process requests from a single platform. With this, you’ll solve problems faster and communicate better.

With no emphasis on Enterprise Service Management, many organizations find themselves settling for a rough imitation of ESM best practices.

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Better service where it counts

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What makes TOPdesk unique?

Elevate Your Service Game with TOPdesk

Implementation is a breeze

Pick your plan, features, and we're ready to roll. With 25+ years in the business, we use our expertise combined with market standards to pack our software with easy-to-use frameworks and templates for all the standard features you'd need. We do the hard work, so you don't have to.

Clear pricing without encryption tricks

With most ITSM tools, pricing is like an iceberg: there's a lot of added fees under the surface. At TOPdesk, we keep it simple: You pay for your plan, additional features, and the consultancy hours you want. Onboarding is baked into the price, and there are no maintenance costs, no license fees, and no hidden implementation charges.

Dedicated in-house experts

With 6000+ supported implementations worldwide, our consultants employ a step-by-step process that makes it possible to go-live with your new service desk software in days, not weeks. Once live, they provide comprehensive training with the goal of turning your team into TOPdesk experts. Master user roles, application management, and reporting.

Our customers agree: TOPdesk is the easy way to go

How we can help

Is your organization evaluating its ITSM solution? Earn a reward while doing your work! You can earn a $50 Amazon gift card for receiving a personalized demo where our ITSM experts will walk you through a tailored look at our platform.

Discover how TOPdesk can help
Receive a $50 Amazon Gift Card following a personalized demo with one of our sales representatives. Attendee must be an IT professional capable of making organizational decisions regarding ITSM tooling to qualify.

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