Start your morning with ease.

Coffee and light snacks for the win.

What a year it has been! 2024 has brought on new developments, positive changes and steady growth. So, how does this all impact you and your organization? Join TOPdesk Canada's Managing Director, Sam Norman, as she discusses organizational maturity and sets the tone for conversations over the next few days.

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

Juggling assets can be a daunting task, making it difficult to map for many organizations. TOPdesk’s IT Asset Management software is a flexible system tailored to meet the demand of various environments and industries. In this session, let’s chat about ways you can make TOPdesk’s Asset Management system work for you.

What would a flexible system be without the possibility of tool integration? We think it’s safe to say – Integrations and automations make life a little easier. Join us in this session as we explore various Integrations and AI, all to make your life a little easier.

Nourishment, networking and maybe even a nibble of something sweet

Continue your journey with TOPdesk by discovering some quick wins. In this workshop, Service Management Consultant, Will MacLaughlin will break down some techniques and tricks of the trade to help you optimize your service delivery. So, grab your laptops and get ready for an engaging session.

Automation has been pivotal in changing the game of service delivery, and let’s be honest, there are always more ways to take your automation skills to the next level. Join Ray McGuire-Troy, Technical Consultant, as he revisits TOPdesk automation and conquers a mountain of best practices. Let's work together and think critically about automation processes.

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

Ever wonder what happens to all those unopened reports? Join Rohit Jagtiani, Customer Success Manager, and he will help you navigate through the noise. This interactive workshop is designed to help you refine your selections and get to the reports that really matter.

Roll up your sleeves on this expedition with your Services Management Consultancy Team, as we dive into this engaging collaborative workshop. Whether you are an action sequence expert or just getting started, we have something for you. So grab your laptops and join in with your peers.

Please join us at Bindia Indian Bistro to network and connect with peers!

We'll see you there @ 4:15 p.m.

 

Address:

Bindia Indian Bistro

16 Market St.

Toronto, ON M5E 1M6

Start your morning with ease.

Coffee and light snacks for the win.

Every adventure starts with a map – road map that is! Join Niels Uiterwaal, Product Manager, from TOPdesk Netherlands, as he discusses the growth and changes of TOPdesk as an organization and Service Management tool.

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

Sometimes the best inspiration can be found from our own TOPdesk customers. In this session, members from Trent University's IT team will share their TOPdesk journey.

Nourishment, networking and maybe even a nibble of something sweet.

Launch into seamless delivery by connecting your departmental services. Whether HR, IT, or Facilities, what if your customers could easily get answers to all their needs in one place? In this session, join forces and process requests to solve problems faster, communicate better, and offer more value to your customer.

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

Achieving self-service should be easy, right? If we build an accessible giant library containing ALL information relevant to an employee, that's a start. Problem is, when visiting this extraordinary library looking for specific information, the end user has a hard time finding exactly what they need, when they need it. Many companies invested in Chatbots to help in this matter, but in 2022 ChatGPT and GenAI changed the face of service delivery. Tour EbbotGPT and discover how to connect the TOPdesk knowledge base.

Please feel free to chat with our team and Network with other professionals in the industry.