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Webinar: Getting Started with Incident Management

March 2021

This webinar is part of a series called 'Getting started with TOPdesk' we’ll be running throughout the year, so look out of the series sign up page coming soon! 

The series focuses around TOPdesk features, so we’ll be running through what’s possible within the tool. There are two streams: ‘getting started with TOPdesk’ and ‘levelling up your TOPdesk’.

The ‘Getting started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative. If this isn’t you, then we’d recommend you attend ‘levelling up your TOPdesk’ instead.

This webinar will be focusing on:

  • Basics of the ticketing workflow in TOPdesk
  • Process of integrating knowledge centered support practices with incident management
  • Basics of incident reporting
Kugi headshot-1

Kugi Usmani

TOPdesk Canada