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No matter how long you’ve been part of the TOPdesk universe, there’s always more to discover. That’s why we invite you to join us for TOPdesk on Tour's "Go Beyond Borders". Push past limits as we take a journey together. Learn from industry experts and peers, obtain hands-on experience of the software, and have fun along the way! Join us for engaging sessions, interactive workshops and plenty of networking opportunities.

 

Sounds like a trip you’d like to take? Then save November 14th & 15th in your calendar and pack your curiosity for a journey to TOPdesk US (3501 Quadrangle Blvd, Suite 200, Orlando, FL 32817).

Save My Seat!
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Day 1: Thursday, November 14

ToT CA landing page banner

9:30 a.m. - 10:00 a.m.

Networking & Morning Coffee

Start your morning with ease.

Coffee and light snacks for the win.

10:00 a.m. - 10:30 a.m.

TOPdesk 2024: This is us [Keynote]

Ruben Franzen

President, USA

What a year it has been! 2024 has brought on new developments, positive changes and steady growth. So, how does this all impact you and your organization? Join TOPdesk USA's President, Ruben Franzen, as he discusses organizational maturity and sets the tone for conversations over the next few days.

10:30 a.m. - 10:40 a.m.

Break

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

10:40 a.m. - 11:25 a.m.

Optimization: Streamlining Your Service: Asset Management

Arianna Theofan

Business Development Team Lead

Juggling assets can be a daunting task, making it difficult to map for many organizations. TOPdesk’s IT Asset Management software is a flexible system tailored to meet the demand of various environments and industries. In this session, let’s chat about ways you can make TOPdesk’s Asset Management system work for you.

10:40 a.m. - 11:30 a.m.

Automation: Elevating Popular Integrations

Aiive Biermans

Customer Success Manager

Page Parsley

Customer Success Manager

What would a flexible system be without the possibility of tool integration? We think it’s safe to say – Integrations and automations make life a little easier. Join us in this session as we explore various Integrations and AI, all to make your life a little easier.

11:30 a.m. - 12:45 p.m.

Lunch

Nourishment, networking and maybe even a nibble of something sweet

12:45 p.m. - 1:30 p.m.

Optimization: [Workshop] Level up your Service with TOPdesk

Jeff Jacoby

Services Team Lead

Continue your journey with TOPdesk by discovering some quick wins. In this workshop, Services Team Lead, Jeff Jacoby will break down some techniques and tricks of the trade to help you optimize your service delivery. So, grab your laptops and get ready for an engaging session.

12:45 p.m. – 1:30 p.m.

Automation: The Blueprint: Finding Opportunity for Automation

Amanda Reichhardt

Technical Consultant

Automation has been pivotal in changing the game of service delivery, and let’s be honest, there are always more ways to take your automation skills to the next level. Join Amanda Reichhardt, Technical Consultant, as she revisits TOPdesk automation and conquers a mountain of best practices. Let's work together and think critically about automation processes.

1:30 p.m. - 1:45 p.m.

Break

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

1:45 p.m. - 3:30 p.m.

Optimization: [Workshop] Beyond the numbers: Reporting & Selections

Vanessa Stanton

Consultancy Team Coordinator

Ever wonder what happens to all those unopened reports? Join Vanessa Stanton,

Consultancy Team Coordinator, and she will help you navigate through the noise. This interactive workshop is designed to help you refine your selections and get to the reports that really matter.

1:45 p.m. - 3:30 p.m.

Automation: [Workshop] From Script to Screen: Action Sequences in Motion

Amanda Reichhardt

Technical Consultant

Roll up your sleeves on this expedition with your Services Management Consultancy Team, as we dive into this engaging collaborative workshop. Whether you are an action sequence expert or just getting started, we have something for you. So grab your laptops and join in with your peers.

2:45 p.m.

End of Day #1

Please join us at Bar Louie to network and connect with peers!

 

Address:

Bar Louie - Plaza on University

4100 N Alafaya Trail Suite 167 & 173,

Orlando, FL 32826, United States

Day 2: Friday, November 15 (Live Streamed)

ToT CA landing page banner

9:30 a.m. - 10:00 a.m.

Networking & Morning Coffee

Start your morning with ease.

Coffee and light snacks for the win.

10:00 a.m. - 11:05 a.m.

TOPdesk: Behind the Product [Keynote]

Niels Uiterwaal

Group Product Manager, Netherlands

Every adventure starts with a map – road map that is! Join Niels Uiterwaal, Product Manager, from TOPdesk Netherlands, as he discusses the growth and changes of TOPdesk as an organization and Service Management tool.

11:05 a.m - 11:20 a.m.

Break

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

11:20 a.m. - 12:00 p.m.

Success Spotlight: A Customer Story

Patrick Delaney

IT Operations, Seneca Gaming Corporation

Patty Phillips

TOPdesk Systems Administrator, Seneca Gaming Corportation

Igor Rangel

Technical Consultant

Sometimes the best inspiration can be found from our own TOPdesk customers. In this session, members from Seneca Gaming Corporation's IT team will share their TOPdesk journey.

12:00 p.m. - 1:15 p.m.

Lunch

Nourishment, networking and maybe even a nibble of something sweet.

1:15 p.m. - 1:55 p.m.

Journey Forward: Enterprise Service Management

Jeff Jacoby

Services Team Lead

Launch into seamless delivery by connecting your departmental services. Whether HR, IT, or Facilities, what if your customers could easily get answers to all their needs in one place? In this session, join forces and process requests to solve problems faster, communicate better, and offer more value to your customer.

1:55 p.m. - 2:15 p.m.

Break

Mix and mingle.

Nothing a fresh cup of coffee can’t fix.

2:15 p.m. - 2:55 p.m.

Transcend with Ebbot AI

Gustav Elveros

Principal Sales Manager

Pontus Nilsson

Senior Account Executive

Achieving self-service should be easy, right? If we build an accessible giant library containing ALL information relevant to an employee, that's a start. Problem is, when visiting this extraordinary library looking for specific information, the end user has a hard time finding exactly what they need, when they need it. Many companies invested in Chatbots to help in this matter, but in 2022 ChatGPT and GenAI changed the face of service delivery. Tour EbbotGPT and discover how to connect the TOPdesk knowledge base.

3:00 p.m.

End of Day #2

Please feel free to chat with our team and Network with other professionals in the industry.

Your Journey Begins Here

TOPdesk US

3501 Quadrangle Blvd

Suite 200, Orlando, FL 32817

Save My Seat!