Tune into our two-part series “TOPdesk SSP Webinar Series,” on March 9th and March 23rd at 11 am PST | 2 pm ET, for guided discussions on delivering excellent customer service through self-service and how to successfully promote your self-service portal!
Here's what's in store:
Part 1: How to Deliver an Excellent Customer Experience Through Self-Service
- How to empower your users through self-service
- The importance of knowledge-centered support (KCS)
- Enterprise Service Management (ESM): a one-stop-shop for all services
Part 2: How to Successfully Promote Your Self-Service Portal
How to promote your self-service portal
Tactics to drive your users to use self-service.
How to educate your users on how self-service will benefit them