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TOPdesk Self-Service Portal Webinar Series

Tune into our two-part series “TOPdesk SSP Webinar Series,” on March 9th and March 23rd at 11 am PST | 2 pm ET, for guided discussions on delivering excellent customer service through self-service and how to successfully promote your self-service portal!
 
Here's what's in store:

Part 1: How to Deliver an Excellent Customer Experience Through Self-Service

  • How to empower your users through self-service
  • The importance of knowledge-centered support (KCS)
  • Enterprise Service Management (ESM): a one-stop-shop for all services

Part 2: How to Successfully Promote Your Self-Service Portal

  • How to promote your self-service portal

  • Tactics to drive your users to use self-service.

  • How to educate your users on how self-service will benefit them

 

Pamela MacMillan

Sales Manager, TOPdesk

Sign up for the series!