Shift Left is the key to a more efficient IT department, and it's really easy to implement. Decrease ticketing numbers, put your end users in control of the simple tasks themselves and improve your image by sharing your knowledge with your customers.
See how with our Shift Left e-book, where we list the top reasons and the best ways to implement the concept in your organisation.
- Using Knowledge Centered Support
- Using a Self Service Portal
- Adapting the language to your audience
