The complete guide to building a customer-centric service desk
The secret to cutting costs and improving your efficiency? A customer-centric service desk! Putting your customers first is the best way to become more cost-effective and increase customer satisfaction.
In this e-book you’ll find the key ingredients for building a truly customer-focused service desk. In 6 chapters, you’ll learn how to focus on your customer by using expectation management, a clear service catalogue, knowledge management and communication.