The complete guide to Enterprise Service Management

What does Enterprise Service Management (ESM) mean? Why is ESM such a buzzword in the service management community? And how can you go from theory to practice with the concept of ESM?

Download this 19-page e-book and learn everything about Enterprise Service Management, including:

What Enterprise Service Management is
The biggest advantages of ESM
How to launch Enterprise Service Management
Tips for your (digital) ESM workspace
Utrecht University's road to ESM

What’s in the Enterprise Service Management e-book?

PART 1

What is Enterprise Service Management?
PART 2

What is the added value of ESM?
PART 3

How to launch Enterprise Service Management

About the author(s)

Nienke Best

Nienke used to be a consultant, but now she spends her days as a Product Owner at TOPdesk. She is one of our leading Facility Management experts.

Gunnar Oldenhof

Gunnar is one of our service management consultants. His job? Designing and improving processes that help the collaboration between supporting departments. Gunnar is a true Enterprise Service Management enthusiast.