Working together with service departments
What does ESM mean? Why is it such a buzzword in the service management community? And how can you go from theory to practice with the concept of ESM? Learn everything there is to know about Enterprise Service Management in this e-book.
While ESM sometimes sounds like a huge project to take on, a small step for your department can make a huge difference in the work your teams do every day.
You want to improve customer satisfaction, work together more and achieve cost reduction - but does full integration between service departments sound a bit far removed from reality? Let’s talk about why you would want ESM in your organization first. And once you’ve got an idea of the benefits, we’ll move on to some practical steps to launch ESM in your organization.