Share knowledge for efficient service
Does your service desk have to deal with many simple recurring notifications? Are your employees unnecessarily sending messages to the second line? And
do you wonder how you can handle this more conveniently? The answer: Knowledge management.
Almost 50% of Service Desk's feel they underutilise their Knowledge Management. In this e-book, you can read how to make the most of knowledge sharing for a more efficient Service Desk.
Judith Lumbela and Joost Wapenaar are consultants and Knowledge Management experts at TOPdesk.