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Webinar: Levelling Up your Incident Management

4th March, 3:00 PM GMT / 10:00 AM EST

This webinar is part of a series called 'Levelling up your TOPdesk' we’ll be running throughout the year, so look out of the series sign up page coming soon! 

The series focuses around TOPdesk features, so we’ll be running through what’s possible within the tool. There are two streams: ‘getting started with TOPdesk’ and ‘levelling up your TOPdesk’.

The ‘Levelling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimise their use of TOPdesk, so will be more technical than our ‘getting started with’ stream.

This webinar will be focusing on:

  • Introduction of auto-assignment functionality
  • Review of quick win action sequences within incident management (ie. Auto-closure)
  • Advanced incident reporting
Kugi headshot-1

Kugi Usmani

TOPdesk Canada