Levelling Up: Incident Management

The series focuses on TOPdesk features, so we’ll be running through what’s possible within the tool.

The ‘Levelling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimize their use of TOPdesk, so will be more technical than our ‘getting started with’ stream.

During this webinar Kugi Usmani will talk about Incident Management.

In this series you can also follow webinars about:

• Working in TOPdesk
• Reservations Management
• Self Service Portal
• Knowledge Management
• Change Management
• Problem Management
• Asset Management

 

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