Better support, happy customers

Our customers agree: TOPdesk is the way to go

You can't go wrong with TOPdesk, if our customers are to be believed. A total of 750+ enterprise-grade customers rated TOPdesk a score of 4.7 out of 5 on Gartner Peer Insights, praising our fast implementation, user-friendly interface and the quality of our service and support. 

Not sure how to pick the right vendor? Apart from looking at review scores, we've listed a number of reasons why it's so hard to pick the right vendor, and which three pitfalls you should avoid when selecting a new tool

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Read more about our software



4.7/5 | 750+ reviews
Gartner Peer Insights



7.8/10 | 250+ reviews



4.6/5 | 42 reviews



4.6/5 | 200+ reviews

Customer recognition

We're a Gartner Peer Insights Customers’ Choice

TOPdesk has been named a 2021 Gartner Peers Insights Customers’ Choice for IT Service Management. We’re especially excited to share this news because it is based on reviews from you – our customers who love our products.

Read the Gartner Peer Insights ‘Voice of the Customer’ report →

Read the customer reviews →

Analyst distinctions

And we received an honourable mention in the 2020 Gartner Magic Quadrant

Gartner named TOPdesk as one of the most notable vendors selling ITSM solutions specifically for MSEs (mid-sized enterprises). Gartner’s research also showed that TOPdesk had the lowest implementation timeline of all the mentioned vendors, taking only an estimated 10 to 25 days to implement.

Read the press release →


Global research

Research shows we're a top 5 global ITSM and ESM vendor

TOPdesk is named as one of the best 5 ITSM and ESM vendors worldwide by analyst firm Research In Action. We’re proud to score extremely well in customer satisfaction with the best price versus value compared to all competitors.

Download your copy of the 2021 report →

Download your copy of the 2019 report →


TrustRadius Top Rated 2020 and FrontRunners in IT and FM software

In 2020, we received a Top Rated in ITSM software badge from TrustRadius. These awards are based entirely on customer feedback via reviews. On top of this, Software Advice, a Gartner company, named us the nr.1 Enterprise vendor for both IT Help Desk Software and Facilities and Maintenance Management.

Check out how TrustRadius scores Top Rated vendors →


TOPdesk certified by both Serview and TrustRadius

Our software was awarded Serview certifications across different types of services. We’re also pleased to say that TOPdesk has received the TRUE badge from TrustRadius. This certification marks our commitment to being transparent, responsive, unbiased and ethical when sourcing and using customer reviews.

Check out the relevant certifications for your service department here ➝

30-day trial

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Curious why our customers are so happy with TOPdesk? Experience it yourself with our free trial.

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The GARTNER PEER INSIGHTS logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. CAPTERRA is a registered service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved. All reviews are current as of December 6, 2019.