You can't go wrong with TOPdesk, if our customers are to be believed. A total of 750+ enterprise-grade customers rated TOPdesk a score of 4.7 out of 5 on Gartner Peer Insights, praising our fast implementation, user-friendly interface and the quality of our service and support.
Not sure how to pick the right vendor? Apart from looking at review scores, we've listed a number of reasons why it's so hard to pick the right vendor, and which three pitfalls you should avoid when selecting a new tool.
TOPdesk has been named a 2021 Gartner Peers Insights Customers’ Choice for IT Service Management. We’re especially excited to share this news because it is based on reviews from you – our customers who love our products.
Gartner named TOPdesk as one of the most notable vendors selling ITSM solutions specifically for MSEs (mid-sized enterprises). Gartner’s research also showed that TOPdesk had the lowest implementation timeline of all the mentioned vendors, taking only an estimated 10 to 25 days to implement.
TOPdesk is named as one of the best 5 ITSM and ESM vendors worldwide by analyst firm Research In Action. We’re proud to score extremely well in customer satisfaction with the best price versus value compared to all competitors.
In 2020, we received a Top Rated in ITSM software badge from TrustRadius. These awards are based entirely on customer feedback via reviews. On top of this, Software Advice, a Gartner company, named us the nr.1 Enterprise vendor for both IT Help Desk Software and Facilities and Maintenance Management.
Our software was awarded Serview certifications across different types of services. We’re also pleased to say that TOPdesk has received the TRUE badge from TrustRadius. This certification marks our commitment to being transparent, responsive, unbiased and ethical when sourcing and using customer reviews.
The GARTNER PEER INSIGHTS logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. https://www.gartner.com/reviews/market/it-service-management-tools CAPTERRA is a registered service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission. All rights reserved. All reviews are current as of December 6, 2019.