*IMPORTANT: This page is currently under construction and may not have videos attached*
In TOPdesk, you can make selections of your data to create an overview of relevant information. Selections can give an insight into your service management processes, so you can find opportunities for improvement and make informed decisions. Part III of the Selection tutorials contain the following videos:
How to use Fields vs Links:
This video explains the difference between using fields and using links in selections. When making a selection you can choose from the fields or make use of links. Say you want to make a selection on calls that have an operator with an hourly rate over 50 euros, but the hourly rate is only stored on the operator card. In this case, you can use the link function to select a field from linked card.
How to use Links when Creating a Selection:
This video explains the difference between using fields and using links in selections. When making a selection you can choose from the fields or make use of links. Say you want to make a selection on calls that have an operator with an hourly rate over 50 euros, but the hourly rate is only stored on the operator card. In this case, you can use the link function to select a field from linked card.
