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TOPdesk | Your guides to service excellence

Sign up for our live webinar

Advanced Operator Training: Unlocking your ServiceDesk Potential

August 18th 2020, 10:00 AM EST (4:00 PM CEST)

So you’ve figured out how close a ticket in TOPdesk, but you sense there is something more here. There is! Join this 1.5 hour webinar training; where we’ll zoom in on all of the “extra” features in TOPdesk that many technicians forget about in the daily bustle.

We will focus on features that save time, remove frustrations, and assist in collaboration. Some of the highlights will be:

Time savers:

  • Stamps
  • Standard solutions
  • Quick Calls
  • Personalized Selections
  • Personalizing your homepage

Removing Frustrations:

  • Task board and other summaries
  • Inserting knowledge
  • Context Menus
  • Changer of the Card
  • Audit Trail
  • Caller Card

Collaborating:

  • Invisible to caller checkbox
  • Plan Board
  • Kanban
  • Dashboard
Ben

Ben Scavuzzo

Service Management Consultant