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TOPdesk | Your guides to service excellence

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Municipalities: Level up your User Experience (UX)

15th July 2020, 2:00 PM ET (11:00 AM PT)

We have learned first-hand that User Experience is important in Municipal organizations and would like to share our advice to you through this webinar.  

Join Yash and Ben, consultants with TOPdesk Canada, as they walk you through the different features, possibilities, and maturity levels of a Self-Service Portal (SSP). They will provide examples of TOPdesk SSP's and universal best practices for municipalities to improve user experience and provide faster service. 

What can I expect in this webinar?

You can expect to improve User Experience within your department through:   

  • Creating a service catalogue   
  • Enabling a Self-Service Portal (SSP) for all your service departments  
  • Providing Citizen Support using Public Forms  
  • Using integrations in your Self-Service Portal to improve efficiency            
  • Helping your users help themselves         
Ben Scavuzzo

Ben Scavuzzo (photo) and Yash Parikh

Service Management Consultants at TOPdesk