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The impact of AI on hiring and retaining workforce in FM

31 March 2020, 3:00 PM CET

Happy customers are the goal of every FM department; so is a happy workforce. Technology such as Artificial intelligence (AI) has evolved a lot in recent years. Many of us use it to take the fastest route to work, or figure out which song we just heard at the coffee shop. But what does AI mean for the way we do our work?

We can already foresee that AI and automation will have a big impact on Facility Management. Some task might be taken over by robotics. But more importantly it will give us the opportunity to improve our services, to reduce costs and to empower operators.   

At TOPdesk, we recently implemented the first Machine Learning functionality in a services architecture. The functionality categorizes an incoming call automatically based on the contents of the request field and in real-time to free up time for the service desk operator.  This helps operators, particularly inexperienced operators, register calls more quickly and immediately gain the benefits of categorization for follow-up.

This will take about 45 minutes and will be in English. During the webinar you will have the opportunity to ask questions via the chat. Your host is Renske van der Heide, Facility Evangelist at TOPdesk. 

Renske van der Heide

Renske van der Heide

Facility Evangelist at TOPdesk