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TOPdesk | Your guides to service excellence

Watch the webinar

Is ITIL 4 the new service management bible?

April 2019

Recently ITIL 4: ITIL Foundation was published. It explains the fundamentals of ITIL 4, and contains concepts, terminology and processes to get started with the new version. ITIL 4 distinguishes the following 4 elements:

    • Key concepts of service management
    • 4 dimensions of service management
    • ITIL Service Value System (SVS), which also comprises the guiding principles
    • ITIL Management Practices

During this webinar, we'll shortly explain these 4 elements. We'll also tell you what the differences are between ITIL v3 and ITIL 4, and whether we believe ITIL 4 is an improvement. You will also learn whether ITIL 4 is the answer to Agile, Lean and DevOps.

The webinar is in English and takes 30 minutes. Your hosts are Bas Blanken en Gunnar Oldenhof, Service Management Consultants at TOPdesk.

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Bas Blanken & Gunnar Oldenhof, Service Management Consultants at TOPdesk