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Is ITIL 4 the new service management bible?

April 2019

Recently ITIL 4: ITIL Foundation was published. It explains the fundamentals of ITIL 4, and contains concepts, terminology and processes to get started with the new version. ITIL 4 distinguishes the following 4 elements:

    • Key concepts of service management
    • 4 dimensions of service management
    • ITIL Service Value System (SVS), which also comprises the guiding principles
    • ITIL Management Practices

During this webinar, we'll shortly explain these 4 elements. We'll also tell you what the differences are between ITIL v3 and ITIL 4, and whether we believe ITIL 4 is an improvement. You will also learn whether ITIL 4 is the answer to Agile, Lean and DevOps.

The webinar is in English and takes 30 minutes. Your hosts are Bas Blanken en Gunnar Oldenhof, Service Management Consultants at TOPdesk.


Bas Blanken & Gunnar Oldenhof, Service Management Consultants at TOPdesk