What will you get?

The tool is designed to identify the gaps in your organization’s incident and problem management processes. The assessment includes metrics, processes, and technology.

 Use these sheets to:

  • Assess the maturity of your processes in a repeatable, independent way
  • Understand the impact of increasing maturity in the incident and problem management processes. 
  • Estimate the value of optimization, expressed in terms of reduced cost per incident and increased service desk capacity


About the author

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. They produce unbiased and highly relevant IT research to help CIOs and IT leaders make strategic, timely and well informed decisions.