Insiders guide St. Andrew

The Insider's Guide to Creating Service Desk Success

In 2015, the University of St Andrews was the first university to receive a four-star accreditation from the SDI. Lorraine Brown, who led the service desk during her time at St Andrews, tells us more about the department’s journey to unprecedented success. 

Download now to find out:

  • How to unify supporting departments
  • A simple trick to maximize customer feedback
  • Just how powerful compliments can be

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