Internet Explorer 11 has been outdated for years now. To ensure the best experience for our users, TOPdesk no longer supports the old Microsoft browser.
SaaS: Support has ended on 1 March 2020. As of SaaS version 11.11.022, TOPdesk does no longer work in IE 11.
On-Premises: As of 2021 release 4 (Virtual Appliance), the SSP no longer works in IE 11. Support for IE 11 was granted up to 2020 release 1.
If you're still using IE 11, please install one of the following alternative browsers: Google Chrome, Mozilla Firefox (both recommended), or Microsoft Edge.
Mozilla Firefox (recommended): 100.0.2
Google Chrome (recommended): 102.0.5005.75
Microsoft Edge: 100.0.1185.50 (Chromium-based since version 79)
Browser support demands considerable resources at development
TOPdesk wants its software to be well prepared for the future. That's why we strive at allocating as many resources as possible to promising new technologies.
One item demanding considerable resources at TOPdesk, is the support of multiple browser products and versions. That’s the reason why TOPdesk regularly revises the range of browsers that should be compatible with our products.
IE 11 is supported at the expense of usability and new features
For the development teams at TOPdesk, supporting the outdated Internet Explorer 11 means a great deal of double work, and sometimes even concessions with regard to user experience. Browsers have evolved far beyond what IE11 could do in 2013. Nowadays, browsers are full platforms for web applications, compared to the former web page viewers they’ve once been. Especially mobile browsing has introduced many innovations that are vital to a pleasant mobile experience, with only a few of these features available for IE11.
Sticking to IE 11 for you means piling up technical debt
However, Internet Explorer 11 isn’t only a resources issue for TOPdesk. To our customers, IE 11 is a risk too. The Edge predecessor
doesn't behave according to web standards;
hasn't received feature updates in six years;
doesn't get fixes for feature bugs.
Microsoft itself officially declared the browser as legacy in January 2016. Read more in this blog post by the company’s chief of security about the perils of using IE11 as your default browser.
Update your browser
When it comes to modern alternatives for Internet Explorer 11, TOPdesk supports Google Chrome and Mozilla Firefox (recommended browsers), as well as Microsoft Edge.
You would like to drop IE 11, but your organization uses custom web apps written for IE 11? In this case, too, updating your default browser is the way to go. Fortunately, Chrome and Edge feature the so-called enterprise mode, which allows you to continue using IE 11 for selected domains:
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