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TOPdesk working site

Support for Internet Explorer 11 will end

Internet Explorer 11 has been outdated for years now. To ensure the best experience for our users, TOPdesk needs to move on and decided to drop support for the old Microsoft browser.

  • SaaS: Support will end on 1 March 2020
  • On-Premises: 2020 release 1 will be the last to support IE 11

If you're still using IE 11, please install one of the following alternative browsers: Google Chrome, Mozilla Firefox (both recommended), or Microsoft Edge.

Browser support demands considerable resources at development

TOPdesk wants its software to be well prepared for the future. That's why we strive at allocating as many resources as possible to promising new technologies.

One item demanding considerable resources at TOPdesk, is the support of multiple browser products and versions. That’s the reason why TOPdesk regularly revises the range of browsers that should be compatible with our products.

Keeping TOPdesk current

IE 11 is supported at the expense of usability and new features

For the development teams at TOPdesk, supporting the outdated Internet Explorer 11 means a great deal of double work, and sometimes even concessions with regard to user experience. Browsers have evolved far beyond what IE11 could do in 2013. Nowadays, browsers are full platforms for web applications, compared to the former web page viewers they’ve once been. Especially mobile browsing has introduced many innovations that are vital to a pleasant mobile experience, with only a few of these features available for IE11. 


Sticking to IE 11 for you means piling up technical debt

However, Internet Explorer 11 isn’t only a resources issue for TOPdesk. To our customers, IE 11 is a risk too. The Edge predecessor

  • doesn't behave according to web standards;
  • hasn't received feature updates in six years; 
  • doesn't get fixes for feature bugs.

Microsoft itself officially declared the browser as legacy in January 2016. Read more in this blog post by the company’s chief of security about the perils of using IE11 as your default browser.

What to expect

Update your browser

When it comes to modern alternatives for Internet Explorer 11, TOPdesk supports Google Chrome and Mozilla Firefox (recommended browsers), as well as Microsoft Edge.

You would like to drop IE 11, but your organization uses custom web apps written for IE 11? In this case, too, updating your default browser is the way to go. Fortunately, Chrome and Edge feature the so-called enterprise mode, which allows you to continue using IE 11 for selected domains: