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Press Coverage

Articles of and about TOPdesk that have appeared in the media.

2022

April

TOPdesk Recognized As A 2022 Gartner Peer Insights Customers' Choice For IT Service Management - PR Newswire (EN)

February

TOPdesk Named A Market Leader For Best Enterprise Service Management Solution By Research In Action - Digital Journal (EN)

2021

December

TOPdesk Named A "Contender" in Enterprise Service Management Report By Independent Research Firm - PR Underground (EN)

November

TOPdesk Named a 2021 Best ITSM Tool By Enterprise Storage Forum - PR Underground (EN)

October

TOPdesk Receives 2021 "Tech Cares" Award From TrustRadius - PR Newswire (EN)

Adopting Technology to Create Operational Efficiency - Workflow Magazine (EN)

Five Tips for Customer Success - Smart Customer Service (EN)

Preparing For The Future Of Work: Luis Soares of TOPdesk UK On The Top Five Trends To Watch In The Future Of Work - Medium.com (EN)

To Email or Not To Email, That Is The Question - Workflow Magazine (EN)

September

When Is It Time to Move on From Your Service Management Solution? - ITSM.tools (EN)

Streamlining IT Support - University Business (EN)

Remote Working: The Helpdesk's Experience - SITS Insight (EN)

How to upgrade your legacy system to a modern IT solution - ITProPortal (EN)

Does ESM Make for Happier Employees? (Who Make Happy Customers!) - SDI (EN)

August

Let's Stop Dehumanizing Service Delivery - Business.Express (EN)

Self-Service Technology: a Look at Our Past, Present, and The Future - Hackernoon (EN)

What is Needed for Leadership in the Remote Workshop - Think HDI (EN)

July

Is chat really self-sufficient? - ITProPortal (EN)

ESM and Agile: The Silo Busting Dream Team - Digitalisation World (EN)

As Technology Becomes More Futuristic, Are We Craving The Simplicity of The Past? - B2C (EN)

Here's Why Companies Should Really Be Busting Down Silos - Destination CRM (EN)

Delivering an excellent customer experience through self-service - ITProPortal (EN)

June

Mundane to Motivating: Transform your Retrospectives - ITSM.tools (EN)

The Hook of Enterprise Service Management - Workflow Magazine (EN)

Does it Matter That We're Still Working in Silos? - DevOps (EN)

How to Grow ESM in Your Organisation, or Why You Will Want To - Technology Reseller (EN)

TOPdesk Recognised as Top ITSM Provider in ucisa Survey - FE News (EN)

TOPdesk Recognised as Top ITSM Provider in ucisa Survey - Press Release (EN)

Exclusive Workshop with Influential Tech Leader Up for Grabs at TOPdesk SEE - Biznooz (EN)

Exclusive Workshop with Influential Tech Leader Up for Grabs at TOPdesk SEE - UK Tech News (EN)

May

TOPdesk Earns 2021 Top Rated Award From TrustRadius  - Press Release (EN)

Sumit De of TOPdesk UK: "Number one is employee and customer engagement" - Thrive Global (EN)

Exclusive Workshop with Influential Tech Leader Up for Grabs at TOPdesk SEE - Press Release (EN)

Keeping up with the changes face of employee experience - Consultancy.uk (EN)

8 Creative Ideas for Networking at Hybrid Events - BizBash (EN)

Digital Transformation: A Look at The Future, Examining the Past - ITSM.tools (EN)

April

Proactivity Over Firefighting in Customer Success Management - BusinessCloud (EN)

Is Enterprise Service Management's Sweet Spot, Sweet Enough to Really Matter? - B2C (EN)

How To Use Digital Transformation to Take Your Company to the Next Level - Authority Magazine (EN)

Implementing a Swarmed IT Management Approach - IT Pro Portal (EN)

How To Improve Business IT Services to Overcome Challenges in 2021 - Techspective (EN)

TOPdesk Is Recognized As A 2021 Gartner Peer Insights Customers' Choice For IT Service Management Tools - PR Newswire (EN)

TOPdesk Named A Leader In Enterprise Service Management By Research In Action - Digital Journal (EN)

March

Expert Guidance for AI Success in ITSM Use Case - ITSM.tools (EN)

Can ESM Close the Productivity Gap of Collaboration Tools? - Toolbox.com (EN)

2020 Was The Year of The Cloud; What Does 2021 Have in Store? - Smart Customer Service (EN)

How the Pandemic Renewed Respect for The Agile Mindset - DevOps (EN)

How To Be Smarter than Your Silos: What ESM Means for AI and Automating Workflows - Workflow Magazine (EN)

Leaders: To Be the Hero or Not To Be - ITSM.zone (EN)

February

Ontario Education Collaborative Marketplace (OECM) names TOPdesk preferred supplier - itbusiness.ca (EN)

The Disconnect Between Top, Bottom, and Everything in the Middle - B2C (EN)

COVID Changed Agile, Agile Changed Us - Scrum Expert (EN)

Business Transformation: How Business Leaders See the Impact of 2020 and Their Plans for the Future - ITSM.tools (EN)

The Agile Manifesto at 20: What's still relevant—and what's not - TechBeacon (EN)

Four Challenges of The Service Desk and How To Fix Them - VMblog.com (EN)

TOPdesk Receives TrustRadius True Program Certification for Second Consecutive Year - PR Newswire (EN)

January

TOPdesk Receives 2021 "Best Customer Support" and "Best Usability" Awards From TrustRadius - PR Newswire (EN)

Businesses Plan for the Future Despite a Tremendously Difficult 2020 - MultiBrief (EN)

The C-Level Silo: Three Main Gaps and How to Bridge Them - ITProPortal (EN)

2020

Rethinking Business Models for Digital Transformation - DevOps.com (EN)

TOPdesk Appoints Sofie Drijver As Chief Marketing Officer - AiThority (EN)

TOPdesk's Service Management Solution Receives An "Honorable Mention" In The 2020 Gartner Magic Quadrant for IT Service Management Report - PR Newswire (EN)

How To Be An Effective Leader During Turbulent Times - Authority Magazine (EN)

The Hero Mentality: A Damaging Concept for Teamwork and Collaboration - ITSM.zone (EN)

Building Winning Company Culture in Remote Teams - HDI (EN)

Consultancy Beyond ITSM Implementation to Support Continual Service Improvement - ITSM.tools (EN)

5 Benefits to IT Departments from Cross-Functional Collaboration - ITSM.Tools (EN)

CSI: a critical tool for staying ahead of the game - Digitalisation World (EN)

4 Steps for Better User Experience Through Development of a Service Catalog - HDI (EN)

Five Tips for Motivating Your Team from a Distance - The Business Post (EN)

Big Data Quotes of the Week - Data Decisioning (EN)

Three tips to optimize your downtime when remote working - IT Pro Portal (EN)

Steps For Improving Business IT Services Challenges - VAR Insights (EN)

(Not so) Secret Ingredients for a Great Service Culture - SITS Insight (EN)

Business Intelligence before Artificial Intelligence - Information Week (EN)

Improving customer success in the IT sector: The power of partnerships - Enterprise CIO (EN)

Identifying the Culture of Your Service Desk - Smart Customer Service magazine (EN)

What Does It Mean To Be An Agile Organization - Agile Connection (EN)

How ESM Can Pave the Path to Enhanced Collaboration Experience - Toolbox.com

Die besten Lösungen für ITSM - CIO (DE)

Die besten Lösungen für ITSM - Computerwoche (DE)

Agile manifesto 20 years on - IT Pro Portal

Culture, Communication, and Clients: Moving an Organization Ahead - HDI (EN)

Embracing an agile culture for business growth: A guide to best practice – and what to avoid - Enterprise CIO (EN)

3 tips for better citizen service - Government Computer News (EN)

When Mistakes Are Made, Let Us Eat Cake - CEO Blog Nation (EN)

The Making of a Maturity Model: An Approach to Culture and Client Support - ITSM.tools (EN)

Culture Is Not A Dirty Word: Building Teams And Organizations That Lead To Growth - Software Business Growth (EN)

TOPdesk Named Best Help Desk Software for 2020 by Digital.com - PRweb (EN)

The advent and benefits of self-service citizen support technology - American City and County (EN)

8 Ways To Collect Customer Feedback - Smart Customer Service (EN)

6 ways collaboration creates customer-centric services - ITSM.tools (EN)

Discover why now is the perfect time to get into tech - Learning People (EN)

Follow this six-step process to create an effective remote help desk for your business. - business.com (EN)

How to say no: 3 steps for handling IT service requests - TechBeacon (EN)

The Role of Meetings in the Remote Workplace - CMSwire (EN)

How to improve the culture of the service department and promote services provided - ITProPortal (EN)

Take a Reactive Approach to Knowledge Management - Digital Transformation Extra (EN) 

TOPdesk Receives TrustRadius TRUE Program Certification - PR Newswire

Putting the user first: Why goals, comms, and transparency are key for internal services - Enterprise CIO (EN)

ESM Advances Workflows to Improve the Overall Employee Experience - Workflow Magazine (EN)

Laat je IT-afdeling groeien met het Service Excellence Maturity Model - CIO.com (NL)

Tijd voor actie: hoe de IT-afdeling de drijvende kracht achter digitale transformatie wordt - Techzine (NL)

What is SIAM: Service integration and management? - OTProPortal (EN)

IT Services and DevOps: Friends, Not Foes - DevOps.com (EN)

Growing watermelons – A story about (burdensome) service level agreements (SLA) -  Outsourcing Journal (EN)

Service-orientated categorisation: A cause of frustration (do's and don'ts) - ITProPortal (EN)

The Three IT Service Management trends enterprises need to explore in 2020 - Enterprise CIO (EN)

TOPdesk Earns A 2020 Top Rated Award from TrustRadius - PR Newswire

ITSM in 2020: Five Trends to Watch - ITSM.Tools (EN)

Top 14 ITSM tools for 2020 - CIO.com (EN)

How CIOs can tackle AI with ITSM tools - TechTarget (EN)

Is ITSM ready to manage the future’s AI infrastructure? - ITOpsTimes (EN)

Lead with the customer to build a winning service team - ITProPortal (EN)

Culture, Chaos and Dread: TOPdesk Releases the 'Office Panic Poll' - Financial Post (EN)

Van kostenpost naar strategisch partner: zo transformeer je de IT-afdeling - Techzine (NL)

Chatbot mag niet missen op de IT-serviceafdeling - Computable (NL)

Hoe overbrug je het gat tussen DevOps en de klant(verwachting) - ChannelConnect (NL)

Versterk jouw IT-afdeling met artificial intellegence - Computerworld (NL)

De Crisistijd overleven? Maak het verschil op korte en lange termijn - Computable (NL)

Digitale transformatie: we kunnen het wél - Businessenit (NL)

Digitale transformatie: we kunnen het wél- Cloudworks (NL)

Toptalent werven én behouden? Digitale innovatie is niet genoeg! -  allesoverhr (NL)

Die digital workplace staat. Wat nu? - Smart Workplace (NL)

2019

Is ITSM ready to manage the future’s AI infrastructure? - IT Ops Times

The Power of A Great Employee’s Farewell - Ceoworld Magazine

TOPdesk Recognized As A November 2019 Gartner Peer Insights Customers' Choice For IT Service Management Tools - PS Newswire

12 Entrepreneurs Explain How Machine Learning and AI is Affecting Their Industry - CBNation

From culture to communication: Why the success of your ITIL initiative depends on many factors - Enterprise CIO

Is ITIL a fit for your organization's culture? - TechBeacon

TOPdesk Named A "Strong Performer" By Independent Research Firm - PR Newswire

What Developers Must Know About Threat Modeling - DevOps.com

AI, ITSM and the Future of the Service Desk - Toolbox | tech

The Direction of DevOps: The Future of DevOps Is Truly Bright, and Getting Brighter - DZone

ITIL in education: A possible framework for IT service management - MultiBriefs: Exclusive

Defining the Omnichannel Service Desk User Experience - SMART Customer Service

How To Drive and Measure User Experience - Part 2 - APMdigest

How To Drive and Measure User Experience - Part 1 - APMdigest

SDI Podcast Ep 3 ft Hannah Price - ServiceDeskInstitute

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience - DevOps.com

Bimodal IT Organizations Can Respond Immediately While Keeping the Long Game In Mind - DZone

Dutch software provider invests £2.3m into Manchester base - Prolific North

"Secret ingredients, great service culture" - HDI

Life after the age of the “Big Four” - openPR

Gartner Peer Insights ‘Voice of the Customer’Gartner Peer Insights

TOPdesk named a FrontRunner on Service Advice - Software Advice

The importance of great customer experience - Management Events

Four simple steps for developing a service desk solution - Innovation Enterprise 

How IT Departments Could Become Strategic - Accelerating IT Sucess 

Improve Customers Experience with Customer Journeys - ITSM.Tools 

Leading Service Desk Teams Through Change in a Continuous Delivery Environment. - DZone

5 IT Service Management Trends to Watch - Tech Beacon

6 Employee Experience Predictions for 2019 - HR Technologist 

Enterprise Service Management Delivers Value to Educational Entities. - MultiBriefs

ITIL V4 Foundation Embraces the Agile Manifesto with Teamwork as a Core Value - DevOps.com

In Service Management. AI is Still Aspirational - DevOps.com

What is Service Experience and Why Does It Matter? -Part 1  - APM Digest

 What is Service Experience and Why Does It Matter? - Part 2 - APM Digest 

Will There Be a Fast Path to ITIL V4? - Devops.com

ITIL 4: The good, the bad, and the bottom line. - TeachBeacon.com 

How to Organize a Bug Hunt - DZone.com

Bimodal IT Organizations Can Respond Immediately While Keeping the Long Game in Mind - Business2Community 

How to Map the Service Desk User Journey for Better User Experience - ITSM.tools 

TOPdesk Recognized By TrustRadius As A 2019 Top Rated Award Winner in IT Service Management (ITSM) Software - EducationDive

5 Tips To Move From Service to Self-Service - APM Digest

Tips for merging service desks: No silver bullets, just best practices - Innovation Enterprise

The Secret Ingredients to a Great Service Culture - Help Desk Association of Australasia 

Are Your Development Processes Truly Agile - DevOps.com

2018

Best IT Service Management Tools (ITSM) Software of 2018 as Reviewed by Customers - Gartner Peer Insights

Lessons enterprise service management professionals can learn from the Fifa world cup - CIO.com

Make service excellence part of service management - CIO.com

Now Tech: Enterprise Service Management Providers, Q3 2018 - Forrester.com

Deconstructing silos in your enterprise service management towers of Babel - CIO.com

Check Out These 20 Unsung ITSM “Social Influencers” - ITSM.Tools

ITIL and agile are not always the best of friends, but they sure are not enemies - CIO.com

TOPdesk Named a “Top Rated” IT Service Management Vendor by TrustRadius - Globalnewswire.com

TOPdesk Receives Highest User Rating on “Gartner Peer Insights” in Service Management Category - Globalnewswire.com

The 4 Foundational Pillars for Better IT Service Desk Performance - Accelerating IT Success

The importance of continuous communication with service desk users - IT Pro Portal

Implementing a Self-Service Knowledge Base: Strategies and Advice - AMP digest

Five steps to building a helpdesk knowledge base - Enterprise CIO

Value-as-a-Service: the importance of strategic supplier management - CIO.com

The 4 Foundational Pillars for Better IT Service Desk Performance - ITSM Tools

6 Steps for Gaining Continuous Customer Feedback - IT Chronicles

Making service excellence part of service management - CIO.com

Deconstructing silos in your enterprise service management towers of Babel - CIO.com

You Are Not Delivering a Product or a Service Anymore, You Are Delivering Value - Business2Community 

Kandan, The World's Oldest New Trend - Business2Community 

Focusing on the customer experience at a software organisation – from the service desk onwards - EnterpriseCIO

Education's shared service management silo breakers - ITProPortal

Providing School Support And Services Means Meeting Users Where they Work and Learn - Innovation Enterprise

Agile Service Management, Scrum, ITIL: Bringing Them All Together - Business2Community

Cutting Some Fat: A More Agile Incident Management Proces - Techspective.net

Creating an organization with service excellence as its foundation - CIO.com

Crowdsource the Construction and Maintenance of Your Knowledge Base - SmartCustomerService.com

Artificial Intelligence and ITSM: The Rise of the Future Is Upon Us - ITSM Tools

Four steps to boost service management self-service portal uptake - Enterprise CIO

What Exactly Are XLAs and How Do You Use Them? - ITSM Tools

Enterprise Service Management: Beyond the Buzz - CIO.com

What a knowledge service center is and how it can increase your ROI - Innovation Enterprise Channels 

Tracking Customer Experience with Key Performance Indicators - ITProPortal.com

The 3 Pillars of Service Management Solutions - Health IT Outcomes 

Workforce Enablement: What Is This Thing? - IT Chronicles  

9 Ways Enterprises Can Improve Their Services With Quality Customer Feedback - ReadITQuik

KPIsTO Consider, But Don't Get Caught on the Classics - Techspective

Balancing Change Management, Its Complexity and Agility - DZone.com

Improve IT Service Desk Customer Experience and Satisfaction with Duration Reports - ITSM Tools 

IT Skills Teams of the Future Must Be Excellent Partners - Business2Community 

Map Customer Journey Touchpoints for Better UX - TechBeacon.com

The Workforce Awakens: IT's Impact On Engaged Employees - CIO.com

The Workforce Awakens: Part 2, Insights for the Service Desk - CIO.com

A Vision of Workforce Enablement - ITProPortal 

Challenging the Cumbersomeness of Change Management Processes - DZone

The Rigidity of Agility During Change Processes: You Do Have a Choice - DevOps.com

How to Rethink Your ITSM Service Design Process - TechBeacon.com

What is Employee Experience and How to Improve It - HRTechnologist.com 

Trying To Maintain Relevancy, ITIL 4 Is Coming Soon: Here's Why. - Business2Business

A Service Management Approach to Omnichannel - Toolbox

An awakened workforce and how to serve it through engagement - IT Pro Portal

2017

Enterprise service management: what’s in a name? -  CIO.com

Coverstory itmanagement Magazin Juni 2017 - itmanagement Magazin (D)

6 Tips for Successful ITIL Adoption - ITSM Tools

Infographic: Christmas Gift Giving at its Best - IT Briefcase

How to Give Your IT Department a Good NameBusiness2Community

Taking on incident management with best practices service management - IT Pro Portal

Streamlining Incident Management - Innovation Enterprise

Computer-aided facility management can save lives and protect employees - IT Pro Portal

Why IT Should Be The Driver Behind Strategic Innovation - Business Computing World

Build Trust through Communication to Create Your Team -IT Chronicles

Five Reasons to Invest In a Knowledge Base - IT Chronicles

Five Service Desk Tips for Your Organization - IT Chronicles

ITSM and ITIL: The Best of IT Worlds - Business2Community

4 Steps for Building a Self-Service Portal -  Business2Community

5 Tricks to Treat Your Customers to Great Self-Service - IT Briefcase

How to Improve Management-to-IT Communications - Business News Daily

BYOD Is Now Standard Practice, Implementing It Requires Safe Strategies - Innovation Enterprise

ITSM and ITIL: A Partnership In Success - ITIL News

Absolute power to the customer? A shift says yes - IT Briefcase

3 ways to get school services running smoothly after summer—quickly - eSchool News

ISV Tips On User Engagement & Continuous Product Deployment - Software Business Growth

5 Steps to Get the Go Ahead On IT Projects from Organizational LeadershipBusiness2Community

Track the Correct Service Desk Metrics for the Right Reasons - CTO Vision

Strategic Efforts for a Business-Centered IT Department - Tech Spective

Implementing a Culture of Knowledge Sharing for Better Knowledge Management - IT Briefcase

Enhance your service desk offerings by understanding your customer - IT Pro Portal

IT Security: How To Make People Listen And Take Action To Protect Your Organization - IS Buzz News

Build Trust through Communication to Create Your Team - IT Chronicles

Why businesses need to subscribe to the consumer subscription model - Cloud Tech

Why ITIL Might Not Be the Answer to Today’s ITSM Challenges - ITSM Tools

ITSM and ITIL: The Best of IT Worlds - Business2Community

How to Give Your IT Department a Good NameBusiness2Community

Everything As A Service: The New Frontier In ITSM -  Business Solutions

The Simplest Steps To Improving Your Supplier Relationships - Innovation Enterprise

The Future of Facility Management - Business2Community

5 Tips To Manage A Customer-Centric Service Catalogue - Business Solutions

Defining a Service Catalogue and Tips to Help You Improve It - IT Briefcase

How to get the benefits of a self-service portal across to your employees - Enterprise Apps Tech

Five Reasons to Invest In a Knowledge Base - IT Chronicles

Products and services catalogues and their role in facilities management - IT Pro Portal

We’re Live! Now What? The Importance of Good Functional Management - CTO Vision

Considerations when outsourcing services - Real Business

Growing Security and Compliance Challenges in the Cloud - DevOps Digest

A Serious Process - Facilities Management Magazine

Shared Service Management at the Heart of a Customer-Centric Organization - IT Briefcase

10 Tips to Optimize Your Service DeskBusiness2Community

How shared service management communicates across silos - Sandhill

International retail chain cashes in on IT service management - IT Pro Portal

2016

IT Briefcase Exclusive Interview: Evolving the Enterprise with the Service Desk and Improved Workflows through IT Service Management - IT Briefcase

On and Off Boarding Employees: Getting to a Smooth Process - Business2Community

The Ultimate IT Survival Guide: Surviving Impossible Situations - IT Briefcase

Six ways your IT department can think more strategically - Enterprise Apps Tech

What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction - Business Solutions

Five Service Desk Tips for Your Organization - All Things ITSM

Europe Context: 'Magic Quadrant for IT Service Support Management Tools' - Gartner.com

Trust: Oil In A Transaction Machine - CEO World

Getting the most out of your Service Management software - IT Pro Portal

Putting Your Internal Customers First - Business2Community

TOPdesk partners with Bramble Hub to join G-Cloud 8 - Business Wire

Shared Service Management Required In The Era Of "The Google Effect" - Business Solutions

How to ensure customer and employee satisfaction with multiple service desks - Enterprise Apps Tech

Five Service Desk Tips for Your Organization - IT Briefcase

Improving Your Service DeskBusiness2Community

Reduce call duration by improving service desk knowledge-sharing - IT Pro Portal

“IoT’s Role in the Fourth Industrial Revolution.” - Iot Innovator

Why ‘shift left’ is an important approach to IT service management - Enterprise Apps Tech

Stop Juggling Multiple Priorities With Service Management Solutions - Workflow

A tale of two outsources: good versus bad - Outsource Magazine

Episode: 081: Nancy Van Elsacker, President, TOPdesk Software - Middle Market Thought Leader

Redefined By Continuous Delivery and Service to the End User - Business2Community

Service management serves fleet management as market continues to grow - Iot Innocator

The future of service management: A leadership manifesto - Enterprise Apps Tech

Service Management Solutions: No More Dropped BallsBusiness2Community

New Methods for Customer Contact May Be Required to Engage Your Organization - Rescue a CEO

We’re live, now what? The importance of good functional management - IT Pro Portal

A guide to continuous development and the cloud: Software’s solution for today - Cloud Tech

“Hilton Makes Room for an Advanced IT Framework.” - Baseline

Customer Service: Supplying satisfaction and learning from competitors - ceoworld.biz

About Satellites and Software – The Value of Continuous Delivery - All Things ITSM

Shared Service Management Defined - The Imaging Report

Shaking Service Management Shellshock - ADVANCE for Helathcare Information Professionals

Outsourcing With a ReasonBusiness2Community

Creating Service Desk Success - IT Briefcase

TOPdesk moves corporate office to continue growth - Orlando Business Journal

Collaborating in a shared service management environment - itchronicles.com

2015

Reserved: Get More Out of Your Meeting Rooms -business2community.com

Shared Service Management: A Critical Solution for Merging Service Desks - Virtual Strategy

Choose Your Path Toward Professional Services - Workflow

Four Steps to Transform IT from Expense Center to Business Partner - Computer Technology Review

IT departments: stop being scared of outsourcing and take notes from facilities management - Outsource

Customer service software firm TOPdesk stakes Canadian turf - IT World Canada

Midmarket Context: 'Magic Quadrant for IT Service Support Management Tools' - Gartner.com

Collaborating in a shared service management environment - All Things ITSM

Which Customer Satisfaction Measurement is Right for You? - Sandhill

Managing your services with outsourcing - Outsource

Collaborating in Shared Service Management - Cloud Computing Expo

Collaborating in Shared Service Management - SYS-Con Media

Share Your Services: Shared service management in practice - IT Pro Portal

Collaborating in a shared service management environment - CTO Vision

Service Management Heroes – Nancy Van Elsacker - ITSM Zone

A Step Toward Shared Processes: From One Tool to One Department business2community.com

Service Integration and Management (SIAM): The Next Frontier in ITSM - IT Briefcase

The Surge in Shared Service Management - Sandhill

Commoditization of Shared Service Management - Service Technology Magazine

Nancy van Elsacker - BusinessInterviews

TOPdesk gains entry to Microsoft Azure Marketplace - Channel9

TOPdesk Available as Virtual Machine in the Microsoft Azure Marketplace - App Developer Magazine

Microsoft Azure Marketplace Adds TOPdesk Service Management - Tools Advisor

Eliminating the Enterprise IT Spaghetti with Shared Service Management - Computer Technology Revew

Required Factors for Building Leading Global Businesses -ceoworld.biz

Consumerisation versus Compartmentalisation - IT Pro Portal

How Shared Service Management Can Help Make Your Organization Lean - Pharmacuetical Processing

Improving Workflow Through Shared Service Management - Workflow

TOPdesk partners with Bramble Hub to join G-Cloud 6 - Facilities News

Price of Business interview with Nancy - Price of Business radio

More Fun Than Disney, TOPdesk Opens In Orlando - Tools Advisor

Software firm TOPdesk wants to collaborate with UCF and add jobs - Orlando Business Journal

Global software firm TOPdesk chooses Orlando for its U.S. HQ - Orlando Business Journal

Dutch software firm chooses Orlando for North America HQ - Orlando Sentinel