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Press Coverage

Articles of and about TOPdesk that have appeared in the media.

2020

TOPdesk's Service Management Solution Receives An "Honorable Mention" In The 2020 Gartner Magic Quadrant for IT Service Management Report - PR Newswire (EN)

How To Be An Effective Leader During Turbulent Times - Authority Magazine (EN)

The Hero Mentality: A Damaging Concept for Teamwork and Collaboration - ITSM.zone (EN)

Building Winning Company Culture in Remote Teams - HDI (EN)

Consultancy Beyond ITSM Implementation to Support Continual Service Improvement - ITSM.tools (EN)

5 Benefits to IT Departments from Cross-Functional Collaboration - ITSM.Tools (EN)

CSI: a critical tool for staying ahead of the game - Digitalisation World (EN)

4 Steps for Better User Experience Through Development of a Service Catalog - HDI (EN)

Five Tips for Motivating Your Team from a Distance - The Business Post (EN)

Big Data Quotes of the Week - Data Decisioning (EN)

Three tips to optimize your downtime when remote working - IT Pro Portal (EN)

Steps For Improving Business IT Services Challenges - VAR Insights (EN)

(Not so) Secret Ingredients for a Great Service Culture - SITS Insight (EN)

Business Intelligence before Artificial Intelligence - Information Week (EN)

Improving customer success in the IT sector: The power of partnerships - Enterprise CIO (EN)

Identifying the Culture of Your Service Desk - Smart Customer Service magazine (EN)

What Does It Mean To Be An Agile Organization - Agile Connection (EN)

How ESM Can Pave the Path to Enhanced Collaboration Experience - Toolbox.com

Die besten Lösungen für ITSM - CIO (DE)

Die besten Lösungen für ITSM - Computerwoche (DE)

Agile manifesto 20 years on - IT Pro Portal

Culture, Communication, and Clients: Moving an Organization Ahead - HDI (EN)

Embracing an agile culture for business growth: A guide to best practice – and what to avoid - Enterprise CIO (EN)

3 tips for better citizen service - Government Computer News (EN)

When Mistakes Are Made, Let Us Eat Cake - CEO Blog Nation (EN)

The Making of a Maturity Model: An Approach to Culture and Client Support - ITSM.tools (EN)

Culture Is Not A Dirty Word: Building Teams And Organizations That Lead To Growth - Software Business Growth (EN)

TOPdesk Named Best Help Desk Software for 2020 by Digital.com - PRweb (EN)

The advent and benefits of self-service citizen support technology - American City and County (EN)

8 Ways To Collect Customer Feedback - Smart Customer Service (EN)

6 ways collaboration creates customer-centric services - ITSM.tools (EN)

Discover why now is the perfect time to get into tech - Learning People (EN)

Follow this six-step process to create an effective remote help desk for your business. - business.com (EN)

How to say no: 3 steps for handling IT service requests - TechBeacon (EN)

The Role of Meetings in the Remote Workplace - CMSwire (EN)

How to improve the culture of the service department and promote services provided - ITProPortal (EN)

Take a Reactive Approach to Knowledge Management - Digital Transformation Extra (EN) 

TOPdesk Receives TrustRadius TRUE Program Certification - PR Newswire

Putting the user first: Why goals, comms, and transparency are key for internal services - Enterprise CIO (EN)

ESM Advances Workflows to Improve the Overall Employee Experience - Workflow Magazine (EN)

Laat je IT-afdeling groeien met het Service Excellence Maturity Model - CIO.com (NL)

Tijd voor actie: hoe de IT-afdeling de drijvende kracht achter digitale transformatie wordt - Techzine (NL)

What is SIAM: Service integration and management? - OTProPortal (EN)

IT Services and DevOps: Friends, Not Foes - DevOps.com (EN)

Growing watermelons – A story about (burdensome) service level agreements (SLA) -  Outsourcing Journal (EN)

Service-orientated categorisation: A cause of frustration (do's and don'ts) - ITProPortal (EN)

The Three IT Service Management trends enterprises need to explore in 2020 - Enterprise CIO (EN)

TOPdesk Earns A 2020 Top Rated Award from TrustRadius - PR Newswire

ITSM in 2020: Five Trends to Watch - ITSM.Tools (EN)

Top 14 ITSM tools for 2020 - CIO.com (EN)

How CIOs can tackle AI with ITSM tools - TechTarget (EN)

Is ITSM ready to manage the future’s AI infrastructure? - ITOpsTimes (EN)

Lead with the customer to build a winning service team - ITProPortal (EN)

Culture, Chaos and Dread: TOPdesk Releases the 'Office Panic Poll' - Financial Post (EN)

Van kostenpost naar strategisch partner: zo transformeer je de IT-afdeling - Techzine (NL)

Chatbot mag niet missen op de IT-serviceafdeling - Computable (NL)

Hoe overbrug je het gat tussen DevOps en de klant(verwachting) - ChannelConnect (NL)

Versterk jouw IT-afdeling met artificial intellegence - Computerworld (NL)

De Crisistijd overleven? Maak het verschil op korte en lange termijn - Computable (NL)

Digitale transformatie: we kunnen het wél - Businessenit (NL)

Digitale transformatie: we kunnen het wél- Cloudworks (NL)

Toptalent werven én behouden? Digitale innovatie is niet genoeg! -  allesoverhr (NL)

Die digital workplace staat. Wat nu? - Smart Workplace (NL)

2019

Is ITSM ready to manage the future’s AI infrastructure? - IT Ops Times

The Power of A Great Employee’s Farewell - Ceoworld Magazine

TOPdesk Recognized As A November 2019 Gartner Peer Insights Customers' Choice For IT Service Management Tools - PS Newswire

12 Entrepreneurs Explain How Machine Learning and AI is Affecting Their Industry - CBNation

From culture to communication: Why the success of your ITIL initiative depends on many factors - Enterprise CIO

Is ITIL a fit for your organization's culture? - TechBeacon

TOPdesk Named A "Strong Performer" By Independent Research Firm - PR Newswire

What Developers Must Know About Threat Modeling - DevOps.com

AI, ITSM and the Future of the Service Desk - Toolbox | tech

The Direction of DevOps: The Future of DevOps Is Truly Bright, and Getting Brighter - DZone

ITIL in education: A possible framework for IT service management - MultiBriefs: Exclusive

Defining the Omnichannel Service Desk User Experience - SMART Customer Service

How To Drive and Measure User Experience - Part 2 - APMdigest

How To Drive and Measure User Experience - Part 1 - APMdigest

SDI Podcast Ep 3 ft Hannah Price - ServiceDeskInstitute

Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience - DevOps.com

Bimodal IT Organizations Can Respond Immediately While Keeping the Long Game In Mind - DZone

Dutch software provider invests £2.3m into Manchester base - Prolific North

"Secret ingredients, great service culture" - HDI

Life after the age of the “Big Four” - openPR

Gartner Peer Insights ‘Voice of the Customer’Gartner Peer Insights

TOPdesk named a FrontRunner on Service Advice - Software Advice

The importance of great customer experience - Management Events

Four simple steps for developing a service desk solution - Innovation Enterprise 

How IT Departments Could Become Strategic - Accelerating IT Sucess 

Improve Customers Experience with Customer Journeys - ITSM.Tools 

Leading Service Desk Teams Through Change in a Continuous Delivery Environment. - DZone

5 IT Service Management Trends to Watch - Tech Beacon

6 Employee Experience Predictions for 2019 - HR Technologist 

Enterprise Service Management Delivers Value to Educational Entities. - MultiBriefs

ITIL V4 Foundation Embraces the Agile Manifesto with Teamwork as a Core Value - DevOps.com

In Service Management. AI is Still Aspirational - DevOps.com

What is Service Experience and Why Does It Matter? -Part 1  - APM Digest

 What is Service Experience and Why Does It Matter? - Part 2 - APM Digest 

Will There Be a Fast Path to ITIL V4? - Devops.com

ITIL 4: The good, the bad, and the bottom line. - TeachBeacon.com 

How to Organize a Bug Hunt - DZone.com

Bimodal IT Organizations Can Respond Immediately While Keeping the Long Game in Mind - Business2Community 

How to Map the Service Desk User Journey for Better User Experience - ITSM.tools 

TOPdesk Recognized By TrustRadius As A 2019 Top Rated Award Winner in IT Service Management (ITSM) Software - EducationDive

5 Tips To Move From Service to Self-Service - APM Digest

Tips for merging service desks: No silver bullets, just best practices - Innovation Enterprise

The Secret Ingredients to a Great Service Culture - Help Desk Association of Australasia 

Are Your Development Processes Truly Agile - DevOps.com

2018

Best IT Service Management Tools (ITSM) Software of 2018 as Reviewed by Customers - Gartner Peer Insights

Lessons enterprise service management professionals can learn from the Fifa world cup - CIO.com

Make service excellence part of service management - CIO.com

Now Tech: Enterprise Service Management Providers, Q3 2018 - Forrester.com

Deconstructing silos in your enterprise service management towers of Babel - CIO.com

Check Out These 20 Unsung ITSM “Social Influencers” - ITSM.Tools

ITIL and agile are not always the best of friends, but they sure are not enemies - CIO.com

TOPdesk Named a “Top Rated” IT Service Management Vendor by TrustRadius - Globalnewswire.com

TOPdesk Receives Highest User Rating on “Gartner Peer Insights” in Service Management Category - Globalnewswire.com

The 4 Foundational Pillars for Better IT Service Desk Performance - Accelerating IT Success

The importance of continuous communication with service desk users - IT Pro Portal

Implementing a Self-Service Knowledge Base: Strategies and Advice - AMP digest

Five steps to building a helpdesk knowledge base - Enterprise CIO

Value-as-a-Service: the importance of strategic supplier management - CIO.com

The 4 Foundational Pillars for Better IT Service Desk Performance - ITSM Tools

6 Steps for Gaining Continuous Customer Feedback - IT Chronicles

Making service excellence part of service management - CIO.com

Deconstructing silos in your enterprise service management towers of Babel - CIO.com

You Are Not Delivering a Product or a Service Anymore, You Are Delivering Value - Business2Community 

Kandan, The World's Oldest New Trend - Business2Community 

Focusing on the customer experience at a software organisation – from the service desk onwards - EnterpriseCIO

Education's shared service management silo breakers - ITProPortal

Providing School Support And Services Means Meeting Users Where they Work and Learn - Innovation Enterprise

Agile Service Management, Scrum, ITIL: Bringing Them All Together - Business2Community

Cutting Some Fat: A More Agile Incident Management Proces - Techspective.net

Creating an organization with service excellence as its foundation - CIO.com

Crowdsource the Construction and Maintenance of Your Knowledge Base - SmartCustomerService.com

Artificial Intelligence and ITSM: The Rise of the Future Is Upon Us - ITSM Tools

Four steps to boost service management self-service portal uptake - Enterprise CIO

What Exactly Are XLAs and How Do You Use Them? - ITSM Tools

Enterprise Service Management: Beyond the Buzz - CIO.com

What a knowledge service center is and how it can increase your ROI - Innovation Enterprise Channels 

Tracking Customer Experience with Key Performance Indicators - ITProPortal.com

The 3 Pillars of Service Management Solutions - Health IT Outcomes 

Workforce Enablement: What Is This Thing? - IT Chronicles  

9 Ways Enterprises Can Improve Their Services With Quality Customer Feedback - ReadITQuik

KPIsTO Consider, But Don't Get Caught on the Classics - Techspective

Balancing Change Management, Its Complexity and Agility - DZone.com

Improve IT Service Desk Customer Experience and Satisfaction with Duration Reports - ITSM Tools 

IT Skills Teams of the Future Must Be Excellent Partners - Business2Community 

Map Customer Journey Touchpoints for Better UX - TechBeacon.com

The Workforce Awakens: IT's Impact On Engaged Employees - CIO.com

The Workforce Awakens: Part 2, Insights for the Service Desk - CIO.com

A Vision of Workforce Enablement - ITProPortal 

Challenging the Cumbersomeness of Change Management Processes - DZone

The Rigidity of Agility During Change Processes: You Do Have a Choice - DevOps.com

How to Rethink Your ITSM Service Design Process - TechBeacon.com

What is Employee Experience and How to Improve It - HRTechnologist.com 

Trying To Maintain Relevancy, ITIL 4 Is Coming Soon: Here's Why. - Business2Business

A Service Management Approach to Omnichannel - Toolbox

An awakened workforce and how to serve it through engagement - IT Pro Portal

2017

Enterprise service management: what’s in a name? -  CIO.com

Coverstory itmanagement Magazin Juni 2017 - itmanagement Magazin (D)

6 Tips for Successful ITIL Adoption - ITSM Tools

Infographic: Christmas Gift Giving at its Best - IT Briefcase

How to Give Your IT Department a Good NameBusiness2Community

Taking on incident management with best practices service management - IT Pro Portal

Streamlining Incident Management - Innovation Enterprise

Computer-aided facility management can save lives and protect employees - IT Pro Portal

Why IT Should Be The Driver Behind Strategic Innovation - Business Computing World

Build Trust through Communication to Create Your Team -IT Chronicles

Five Reasons to Invest In a Knowledge Base - IT Chronicles

Five Service Desk Tips for Your Organization - IT Chronicles

ITSM and ITIL: The Best of IT Worlds - Business2Community

4 Steps for Building a Self-Service Portal -  Business2Community

5 Tricks to Treat Your Customers to Great Self-Service - IT Briefcase

How to Improve Management-to-IT Communications - Business News Daily

BYOD Is Now Standard Practice, Implementing It Requires Safe Strategies - Innovation Enterprise

ITSM and ITIL: A Partnership In Success - ITIL News

Absolute power to the customer? A shift says yes - IT Briefcase

3 ways to get school services running smoothly after summer—quickly - eSchool News

ISV Tips On User Engagement & Continuous Product Deployment - Software Business Growth

5 Steps to Get the Go Ahead On IT Projects from Organizational LeadershipBusiness2Community

Track the Correct Service Desk Metrics for the Right Reasons - CTO Vision

Strategic Efforts for a Business-Centered IT Department - Tech Spective

Implementing a Culture of Knowledge Sharing for Better Knowledge Management - IT Briefcase

Enhance your service desk offerings by understanding your customer - IT Pro Portal

IT Security: How To Make People Listen And Take Action To Protect Your Organization - IS Buzz News

Build Trust through Communication to Create Your Team - IT Chronicles

Why businesses need to subscribe to the consumer subscription model - Cloud Tech

Why ITIL Might Not Be the Answer to Today’s ITSM Challenges - ITSM Tools

ITSM and ITIL: The Best of IT Worlds - Business2Community

How to Give Your IT Department a Good NameBusiness2Community

Everything As A Service: The New Frontier In ITSM -  Business Solutions

The Simplest Steps To Improving Your Supplier Relationships - Innovation Enterprise

The Future of Facility Management - Business2Community

5 Tips To Manage A Customer-Centric Service Catalogue - Business Solutions

Defining a Service Catalogue and Tips to Help You Improve It - IT Briefcase

How to get the benefits of a self-service portal across to your employees - Enterprise Apps Tech

Five Reasons to Invest In a Knowledge Base - IT Chronicles

Products and services catalogues and their role in facilities management - IT Pro Portal

We’re Live! Now What? The Importance of Good Functional Management - CTO Vision

Considerations when outsourcing services - Real Business

Growing Security and Compliance Challenges in the Cloud - DevOps Digest

A Serious Process - Facilities Management Magazine

Shared Service Management at the Heart of a Customer-Centric Organization - IT Briefcase

10 Tips to Optimize Your Service DeskBusiness2Community

How shared service management communicates across silos - Sandhill

International retail chain cashes in on IT service management - IT Pro Portal

2016

IT Briefcase Exclusive Interview: Evolving the Enterprise with the Service Desk and Improved Workflows through IT Service Management - IT Briefcase

On and Off Boarding Employees: Getting to a Smooth Process - Business2Community

The Ultimate IT Survival Guide: Surviving Impossible Situations - IT Briefcase

Six ways your IT department can think more strategically - Enterprise Apps Tech

What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction - Business Solutions

Five Service Desk Tips for Your Organization - All Things ITSM

Europe Context: 'Magic Quadrant for IT Service Support Management Tools' - Gartner.com

Trust: Oil In A Transaction Machine - CEO World

Getting the most out of your Service Management software - IT Pro Portal

Putting Your Internal Customers First - Business2Community

TOPdesk partners with Bramble Hub to join G-Cloud 8 - Business Wire

Shared Service Management Required In The Era Of "The Google Effect" - Business Solutions

How to ensure customer and employee satisfaction with multiple service desks - Enterprise Apps Tech

Five Service Desk Tips for Your Organization - IT Briefcase

Improving Your Service DeskBusiness2Community

Reduce call duration by improving service desk knowledge-sharing - IT Pro Portal

“IoT’s Role in the Fourth Industrial Revolution.” - Iot Innovator

Why ‘shift left’ is an important approach to IT service management - Enterprise Apps Tech

Stop Juggling Multiple Priorities With Service Management Solutions - Workflow

A tale of two outsources: good versus bad - Outsource Magazine

Episode: 081: Nancy Van Elsacker, President, TOPdesk Software - Middle Market Thought Leader

Redefined By Continuous Delivery and Service to the End User - Business2Community

Service management serves fleet management as market continues to grow - Iot Innocator

The future of service management: A leadership manifesto - Enterprise Apps Tech

Service Management Solutions: No More Dropped BallsBusiness2Community

New Methods for Customer Contact May Be Required to Engage Your Organization - Rescue a CEO

We’re live, now what? The importance of good functional management - IT Pro Portal

A guide to continuous development and the cloud: Software’s solution for today - Cloud Tech

“Hilton Makes Room for an Advanced IT Framework.” - Baseline

Customer Service: Supplying satisfaction and learning from competitors - ceoworld.biz

About Satellites and Software – The Value of Continuous Delivery - All Things ITSM

Shared Service Management Defined - The Imaging Report

Shaking Service Management Shellshock - ADVANCE for Helathcare Information Professionals

Outsourcing With a ReasonBusiness2Community

Creating Service Desk Success - IT Briefcase

TOPdesk moves corporate office to continue growth - Orlando Business Journal

Collaborating in a shared service management environment - itchronicles.com

2015

Reserved: Get More Out of Your Meeting Rooms -business2community.com

Shared Service Management: A Critical Solution for Merging Service Desks - Virtual Strategy

Choose Your Path Toward Professional Services - Workflow

Four Steps to Transform IT from Expense Center to Business Partner - Computer Technology Review

IT departments: stop being scared of outsourcing and take notes from facilities management - Outsource

Customer service software firm TOPdesk stakes Canadian turf - IT World Canada

Midmarket Context: 'Magic Quadrant for IT Service Support Management Tools' - Gartner.com

Collaborating in a shared service management environment - All Things ITSM

Which Customer Satisfaction Measurement is Right for You? - Sandhill

Managing your services with outsourcing - Outsource

Collaborating in Shared Service Management - Cloud Computing Expo

Collaborating in Shared Service Management - SYS-Con Media

Share Your Services: Shared service management in practice - IT Pro Portal

Collaborating in a shared service management environment - CTO Vision

Service Management Heroes – Nancy Van Elsacker - ITSM Zone

A Step Toward Shared Processes: From One Tool to One Department business2community.com

Service Integration and Management (SIAM): The Next Frontier in ITSM - IT Briefcase

The Surge in Shared Service Management - Sandhill

Commoditization of Shared Service Management - Service Technology Magazine

Nancy van Elsacker - BusinessInterviews

TOPdesk gains entry to Microsoft Azure Marketplace - Channel9

TOPdesk Available as Virtual Machine in the Microsoft Azure Marketplace - App Developer Magazine

Microsoft Azure Marketplace Adds TOPdesk Service Management - Tools Advisor

Eliminating the Enterprise IT Spaghetti with Shared Service Management - Computer Technology Revew

Required Factors for Building Leading Global Businesses -ceoworld.biz

Consumerisation versus Compartmentalisation - IT Pro Portal

How Shared Service Management Can Help Make Your Organization Lean - Pharmacuetical Processing

Improving Workflow Through Shared Service Management - Workflow

TOPdesk partners with Bramble Hub to join G-Cloud 6 - Facilities News

Price of Business interview with Nancy - Price of Business radio

More Fun Than Disney, TOPdesk Opens In Orlando - Tools Advisor

Software firm TOPdesk wants to collaborate with UCF and add jobs - Orlando Business Journal

Global software firm TOPdesk chooses Orlando for its U.S. HQ - Orlando Business Journal

Dutch software firm chooses Orlando for North America HQ - Orlando Sentinel