You know about ITIL 4. And you know it’s not flawless. But how does it handle problem management? We’re excited to present this guest blog by...
Last week saw the publication of the first part of ITIL 4: ITIL Foundation. In this blog I'll answer all your burning questions about ITIL 4. Such...
IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We...
For decades, service management frameworks such as ITIL have shaped how supporting departments go about their daily tasks. So why are organisations...