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How to simplify your change management process

ITSM Processes

Change management processes sometimes become overly complicated. When you get too caught up in the process, you tend to forget to involve your...

Why your change process is too slow – and how to fix it

ITSM Processes

The change process can be long and tedious, slowing down your organization. How can you make it more agile? By reinventing the CAB (Change Advisory...

How will AI and Machine learning change service management?

ITSM Processes

Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are...

Agile Change Management in practice

Agile Service Management

Change Management can be a rather rigid and long-winded process. Do you want to make your change implementations more agile? There are different ways...

Agile Change Management - is it viable?

Agile Service Management

A classic Change process can be long-winded and rigid. Can you make the process more agile? In this post in our agile blog series, we’ll discuss...

4 questions for starting a Change Management process

ITSM Processes

We love changes, if they are for the better. But Change Management is still arguably the ITIL-process that causes most people on a project the most...

5 checklist items for Best Practice Change Management

ITSM Processes

One of the tasks of the change manager is to make sure new standard services can be delivered multiple times without problems. To guarantee this...