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What does Shift Left mean for ITSM?

Knowledge Management

Shift Left as a trend keeps on growing in the industry, and as a company focused on service excellence and end user empowerment, we couldn't be...

[Video] What is Shift Left?

Knowledge Management

 In this video series, we explain an ITSM concept in about 60 seconds. This week, we focus on Shift Left. What is it? And how does it help you...

Practicing what we preach - how we implemented Shift Left

Knowledge Management

  Shift left is a bit of our mantra at TOPdesk, so why would we not follow our own advice and share knowledge as much as possible? Our own support...