Service Desk Software to power up your IT services

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Create better customer experiences

Boost your services with a more efficient, user-friendly ITSM solution

If you manage an IT department, you're always busy. Retreiving forgotten passwords, solving network problems, and taking care of equipment requests – and always sooner than later. What if you could make helping people a lot easier and more fun? 

Our service management solution enables you to manage incoming requests and workflows and keep track of all your assets anytime, anywhere. Our intuitive service desk software is easy to implement, so you can get started quickly and easily. The result? Happy customers from the get-go!

Features that make your IT service desk more efficient

Incident Management

Register and process tickets more efficiently through your own self-service portal - from any location.

Assign tickets to a group, an operator or supplier in a matter of clicks. 

View a ticket’s conversation history, and keep customers up to date at all times.

Change Management

Automate your workflows and implement standard changes within seconds.

Get the information you need to implement changes in one go thanks to custom forms.

See all changes at a glance, spot possible problems and manage deadlines with ease.

Asset Management

Easily register all the information you need for each of your assets.

Know what's in stock, so you never run out of items again.

Pinpoint problems? A graphical interface shows you which assets are impacted.

Dashboard and Reporting

Create response time and ticket volume reports and many more in five easy steps.

Visualize KPIs and reports on a customizable dashboard and easily spot bottlenecks.

Use Impact Analysis and easily pinpoint the causes a problem has before they occur.

The Benefits of TOPdesk for your Service Desk

  • Make your IT Service Desk more efficient

    TOPdesk automates your services. Easily register tickets, manage your IT team’s workload, and offer personalized support.

  • Reduce the number of tickets by 50%

    TOPdesk’s Self-Service Portal and Knowledge Base give your customers the freedom to register their own tickets, and find solutions to their most frequent problems.

  • Better insight into your performance

    Does management expect you to resolve problems quickly? Reports in TOPdesk give you the numbers to prove your worth.


What our customers say about us


4.7/5 Out of 200 reviews on Gartner Peer Insights


8.0/10 Out of 162 reviews on TrustRadius

TOPdesk has a 3-year ROI of 233% with a payback of 6 to 7 months.