Incident Management
Register and process tickets more efficiently through your own self-service portal - from any location.
Assign tickets to a group, an operator or supplier in a matter of clicks.
View a ticket’s conversation history, and keep customers up to date at all times.
Change Management
Automate your workflows and implement standard changes within seconds.
Get the information you need to implement changes in one go thanks to custom forms.
See all changes at a glance, spot possible problems and manage deadlines with ease.
Asset Management
Easily register all the information you need for each of your assets.
Know what's in stock, so you never run out of items again.
Pinpoint problems? A graphical interface shows you which assets are impacted.
Dashboard and Reporting
Create response time and ticket volume reports and many more in five easy steps.
Visualize KPIs and reports on a customizable dashboard and easily spot bottlenecks.
Use Impact Analysis and easily pinpoint the causes a problem has before they occur.
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Make your IT Service Desk more efficient
TOPdesk automates your services. Easily register tickets, manage your IT team’s workload, and offer personalized support.
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Reduce the number of tickets by 50%
TOPdesk’s Self-Service Portal and Knowledge Base give your customers the freedom to register their own tickets, and find solutions to their most frequent problems.
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Better insight into your performance
Does management expect you to resolve problems quickly? Reports in TOPdesk give you the numbers to prove your worth.
“We are now able to gain insight into problem areas and implement crucial changes effortlessly”
Willem van Sutphen, KLM
"We set an initial target of 30% usage for the Self-Service Portal, but after the first week it was 40% already"
London School of Hygiene and Tropical Medicine
"Whenever we've got a problem, someone from TOPdesk will sort it out for us in no time."
Arts Council England