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Service departments could not exist if there was no demand for the services they provide. Departments providing services not only support colleagues, but help internal customers as well. This realization is an important part of optimizing your services.

This all-encompassing e-book is a detailed guide with focus on your customer by:

  1. Expectation Management
  2. A clear service catalouge
  3. Knowledge management
  4. Shift Left
  5. Communication

After reading this e-book you will know how to optimize your services by focusing on your customer.