TOPdesk | Your guides to service excellence

Watch this webinar

Webinar: A practical approach to Knowledge Management - that actually works!

August 2019

Have you ever experienced repeat questions, tasks taking up too much time, fire fighting rather than being proactive, customers that aren't self-sufficient? These are things that every organisation has struggled with, but good knowledge sharing can solve almost all of these issues and more.

Your colleagues all have their own extensive knowledge. The problem is that much of this knowledge is hidden or invisible, making it difficult for an organisation to have relevant knowledge available at the right time. Only together, can we know the very most.

In this webinar, you will find out about a tried and tested approach to knowledge management allowing you to work smarter and with more fun. You will learn:

  • How you can determine whether knowledge sharing is for your organisation
  • What you can gain from sharing knowledge
  • How to make this knowledge sharing initiative successful. What are the pitfalls?
  • The four phases of implementing successful knowledge management
  • Practical advice on what to do today, tomorrow and in the future

Hannah Price

Service Management Consultant