Why are so many organizations adopting Enterprise Service Management (ESM)? HDI research found that 77% of organizations identified improving the customer experience as an influence for adopting this approach.
This webinar will explore:
This webinar will be hosted between TOPdesk and HDI. When you sign up to the webinar, you'll be referred to the HDI registration page. All emails for this webinar will be sent from HDI.
The festive season is upon us and what better way to get into the holiday spirit than attending our traditional 12 Tips of Christmas webinar! As an early Christmas present (better than any stocking filler!), Sam and Amy will gift you some tips and tricks to help you use TOPdesk to its full potential. They will discuss what has changed in 2019, what you can expect for 2020, and deliver some key dates for the diary. So, grab a mince pie and book your place on Santa’s nice list by signing up now!
Want to find out more about the reporting possibilities in TOPdesk? During this webinar consultant Jan Laan explains how Power BI connects to the OData feed for reporting. He is also joined by Jan-Willem Bastmeijer from Pink Elephant, who showcases the pre-made templates they have created for TOPdesk reporting.
Watch to learn more about:
The maturity of Artificial Intelligence technology results in a new generation of chatbots and digital assistants that improve the customer experience for and organizations. Gartner has predicted that, by 2020, customers will manage 85% of their relationship with companies without interacting with a human.
Watch this webinar to meet Amelia, the Digital Service Desk Employee. She can manage support requests through a seamless integration with TOPdesk service management software.
During this video we will talk about the change from Skype for Business to Teams. We will also tell you what the consequences of this will be, for example, TOPdesk and Toastar.
Want to find out what Microsoft Teams can do for your organization? Watch find out more about:
Want to find out how TOPdesk Chat can enhance communication with your customers? Watch this video to find out more about:
Join us in our Product Update webinar! Some of the topics that will be addressed are:
In this webinar, we embark on a trip to the future and find that AI will play a key role in making service desks more mature. We see that AI helps customers to help themselves, makes operators more effective, and even prevents problems from occurring. Then it’s time to show the steps TOPdesk is taking. We share our results and experiences, and share our AI roadmap. Finally, we recommend steps you can take today to make effective use of AI in the future.
Have you ever experienced repeat questions, tasks taking up too much time, fire fighting rather than being proactive, customers that aren't self-sufficient? These are things that every organisation has struggled with, but good knowledge sharing can solve almost all of these issues and more.
Are you an on-premise customer thinking about switching over to the TOPdesk Virtual Appliance? During this webinar, TOPdesk consultant Will Bolton gives you a back to basics, how-to guide, as well as an explanation of the Virtual Appliance concept.
Watch our Product Update webinar to find out the main areas of focus for the product development team, newly released features and upcoming projects.
Some of the topics that will be addressed are:
Webropol has partnered with TOPdesk, combining the power of the survey and reporting tool with TOPdesk's service management software, providing you with a comprehensive plugin that gives you deeper insight into customer experience.
Harness the TOPdesk key metrics for Continual Service Improvement to build useful reports, instantly giving you insight into actionable data relating to your service desk and providing detailed statistics.
Launching your self-service catalogue within TOPdesk or looking to improve the way you present the services you offer? Customer centricity is key to developing a successful self-service catalogue.
Join us for this webinar to learn:
If you are currently considering different Service Management solutions, or simply looking to see what a dedicated Service Management tool can do for your organisation, join us for a 30 minute introduction to TOPdesk to see how our software can help your Service Desk perform better.
Watch this webinar to find out:
Curious to find out more about new features and current & upcoming projects? Watch our product update webinar to learn more about:
Recently ITIL 4: ITIL Foundation was published. During this webinar, we'll shortly explain the 4 elements of ITIL 4:
This webinar focuses on developments within TOPdesk to improve how you collaborate with your customers and suppliers. The following topics will be discussed:
The TOPdesk REST API allows seamless communication with other tools, without the need for complicated bespoke work. Through this webinar, we want you to:
If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Watch to learn more about:
Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Watch to learn more about:
As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018.
Join us to learn more about:
This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.
Experienced TOPdesk consultant Will Bolton talks us through the changes to TOPdesk Single Sign-On as we move away from supporting Kerberos.
Join Account Manager Will Sibley as he introduces the core features and functionalities of TOPdesk to help your Facilities Department grow.
In this webinar, experienced TOPdesk consultant Sarah Bilton expands on Service Level Management best practice with a specific focus on suppliers and 3rd parties.
We are always busy building resources and supporting content from TOPdesk, and thought that we should show off some new ones and some old but useful ones you may not be aware of in a webinar.
Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys
Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.
Enhance your services with better contract management and learn how to keep to your SLA's, and create SLA's that you can keep to.
Find out how to best utilise TOPdesk's API and integrations to enhance your Service Delivery further, from a non-technical perspective.
Check out this webinar if you feel like your team spends too much time firefighting, and you are on the lookout for some inspiring quick-wins for working more proactively.
Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.