If you are currently considering different Service Management solutions, or simply looking to see what a dedicated Service Management tool can do for your organsiation, join us for a 30 minute introduction to TOPdesk to see how our software can help your Service Desk perform better.
Join to find out:
Curious to find out more about new features and current & upcoming projects? Watch our product update webinar to learn more about:
Recently ITIL 4: ITIL Foundation was published. During this webinar, we'll shortly explain the 4 elements of ITIL 4:
This webinar focuses on developments within TOPdesk to improve how you collaborate with your customers and suppliers. The following topics will be discussed:
The TOPdesk REST API allows seamless communication with other tools, without the need for complicated bespoke work. Through this webinar, we want you to:
If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Watch to learn more about:
Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Watch to learn more about:
As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018.
Join us to learn more about:
This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.
Experienced TOPdesk consultant Will Bolton talks us through the changes to TOPdesk Single Sign-On as we move away from supporting Kerberos.
Join Account Manager Will Sibley as he introduces the core features and functionalities of TOPdesk to help your Facilities Department grow.
In this webinar, experienced TOPdesk consultant Sarah Bilton expands on Service Level Management best practice with a specific focus on suppliers and 3rd parties.
We are always busy building resources and supporting content from TOPdesk, and thought that we should show off some new ones and some old but useful ones you may not be aware of in a webinar.
Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys
Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.
Enhance your services with better contract management and learn how to keep to your SLA's, and create SLA's that you can keep to.
Find out how to best utilise TOPdesk's API and integrations to enhance your Service Delivery further, from a non-technical perspective.
Check out this webinar if you feel like your team spends too much time firefighting, and you are on the lookout for some inspiring quick-wins for working more proactively.
Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.