TOPdesk | Your guides to service excellence

Upcoming Webinars

Get started with TOPdesk Mobile

Whether you’re on location, waiting in line, or in a meeting, switch to TOPdesk Mobile and gain control of your workload. Why stay stuck behind your desktop, when you can:

  • create and solve incidents;
  • contribute to progress trails;
  • or, search for ticket information

all while you’re on the go. At any time you want, anywhere you are.   

Join us during this webinar to see how you can get started with TOPdesk Mobile. We’re discussing the Change Activity management feature, Operational Activities, Incident Management and everything about the perks and possibilities that Mobile offers to operators on-the-go. See you there!

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What's new @ TOPdesk

What's new at TOPdesk is a webinar series in which we tell you monthly what is new at TOPdesk. Think of short product updates, but also new e-books, events, webinars etc.

During this session the following topics will be discussed:

  • Product update 
  • Deep-dive topic
  • Event updates
  • The TOPdesk tip from support

Topic for December: License Management

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Get started with TOPdesk Mobile

Whether you’re on location, waiting in line, or in a meeting, switch to TOPdesk Mobile and gain control of your workload. Why stay stuck behind your desktop, when you can:

  • create and solve incidents;
  • contribute to progress trails;
  • or, search for ticket information

all while you’re on the go. At any time you want, anywhere you are.   

Join us during this webinar to see how you can get started with TOPdesk Mobile. We’re discussing the Change Activity management feature, Operational Activities, Incident Management and everything about the perks and possibilities that Mobile offers to operators on-the-go. See you there!

Sign up

TOPdesk Product Update

Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!

The topics will be announced at the beginning of December

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12 Tips of Christmas

The festive season is upon us and what better way to get into the holiday spirit than attending our traditional 12 Tips of Christmas webinar!

As an early Christmas present (better than any stocking filler), Sanne and Manpreet will gift some of the best tips and tricks from our TOPdesk colleagues, to help you use TOPdesk to its full potential.

They will discuss those key tips and tricks, what you can expect for 2022 as well as some key dates for the diary.

So, grab a mince pie and book your place on Santa’s nice list by signing up now!

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What's new @ TOPdesk

What's new at TOPdesk is a webinar series in which we tell you monthly what is new at TOPdesk. Think of short product updates, but also new e-books, events, webinars etc.

During this session the following topics will be discussed:

  • Product update 
  • Deep-dive topic
  • Event updates
  • The TOPdesk tip from support

Topic for January will be announced in December

Sign up

Past webinars

What's new @ TOPdesk

What's new @ TOPdesk is a monthly webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you.

During this session the following topics will be discussed:

  • Product update 
  • Deep-dive topic
  • Event updates
  • The TOPdesk tip from support

Topic for October: (complex) selections in TOPdesk

Topic for November: Webhooks

Watch now

TOPdesk Product Update

Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!

These are some of the topics we will discuss:

  • On Premise: Virtual Appliance version 2021 release 3 - The new features in the latest on premise release
  • Self Service portal: Google Analytics - Track and analyze how the portal is used
  • Event & Actions: Action Service Webhooks - Trigger internal actions from an external location
  • Operator on the Go: TOPdesk Mobile - Overview of the latest released and upcoming features
  • Asset Management: Overview of the latest released and upcoming features
  •  

Watch now

Meet ROGER365.io – all communication in Microsoft Teams

Meet ROGER365.io, your new favourite platform that centralizes your communication.

ROGER365.io integrates all your communication channels into Microsoft Teams. With the integration, you can stay in contact with customers, partners, or co-workers, regardless of what Touchpoint they use. 

During this webinar we will:

  • Introduce Roger365.io
  • Demonstrate the integration

Watch now

Transforming the Norm: Customer Trends, How Can We Meet Expectations?

There's no one size fits all when it comes to delivering services to our customers. We must pinpoint what our users want and ensure that we're meeting or even exceeding their expectations! 

In the second episode of the TTN series, our hosts will explore three current customer trends:

  • Soaring self-service demand
  • Keeping options open
  • Ever-evolving expectations

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TOPdesk Software Demo

Rafal Kasprzyk, Account Manager at TOPdesk UK, takes you through a 20-minute demonstration of the tool.

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Features Series: Getting Started with TOPdesk

This webinar series is to help you optimize your TOPdesk experience. The ‘Getting Started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative.

Using this link you can find previous recordings of the modules we have covered so far in the series.

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Features Series: Levelling up your TOPdesk

This webinar series is to help you optimize your TOPdesk experience, one module at a time. The ‘Leveling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimize their use of TOPdesk, so will be more technical than our ‘Getting Started with’ stream.

Using the link below you can see all Levelling Up recordings of the modules covered so far in the series.

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TOPdesk Product Update June

Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!

These are some of the topics that will be discussed during the webinar:

Generating PDF documents and other automated actions
More powerful overviews for Asset Management
Knowledge items API examples and opportunities


Watch Now

TOPdesk Product Strategy and Roadmap

Curious how the TOPdesk product will evolve in the upcoming year? Join our product management team for a presentation about our product strategy and the upcoming projects.

During this webinar, we will tell you more about:

  • Our Product Strategy
  • A brief recap of our 2020 outcomes
  • What you can expect in the rest of 2021

This webinar is hosted by Chris Kuijper and Esther de Winter, product managers at TOPdesk.




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You deserve better: How switching service management tools can empower your organization

Is your staff complaining about tedious manual tasks? Are updates expensive and cumbersome? Is it hard to run reports? Or share knowledge?

Then it's time to change your ITSM tool. The good news: finding a better, more modern tool doesn't have to be hard. Join our webinar to learn: 

  • Why change tools in the first place
  • How a modern service management tool should support your organization without overloading your resources
  • How modern features like task automation and easy reporting save valuable time
  • That methods like self-service and knowledge sharing empower your staff and end users 
  • What to consider if you're thinking of switching tools

Watch now

Easily integrate TOPdesk with other applications via Zapier

Learn more about the Zapier Integration Platform and how to connect TOPdesk with 3000+ apps. No coding required!

Join this webinar to see more about:

  • The basics of integrating TOPdesk and apps via Zapier
  • How to connect Zapier to TOPdesk
  • Workflow examples, such as Jira to TOPdesk via Zapier

Watch Now

How to Successfully Promote Your Self-Service Portal

The dream of seeing less email, phone, or walk-up submissions is within reach, but do you find that you do not see the self-service adoption that you anticipated? Many organizations struggle with the organizational change to drive self-service and get their user base to engage.

During this second part of the SSP webinar series, you'll learn:

  • How to promote your self-service portal 
  • Tactics to drive your users to use self-service.
  • How to educate your users on how self-service will benefit them

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Why More IT Managers are Implementing Enterprise Service Management in 2021

Your service desk employees are overloaded with requests. There is no communication with HR and Facilities, and it’s not clear who is responsible for each task. 

You keep hearing that more and more IT professionals are jumping into Enterprise Service Management to streamline their processes. But why exactly?

In this webinar, you’ll learn:

  • The concept of Enterprise Service Management
  • Why Enterprise Service Management is the way forward
  • How you can implement it in your organisation

 

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Ask the Experts

Are you wrestling with a TOPdesk problem and need an answer? Jumping on a webinar to learn something new during your busy day has never been easier.

Join us for Ask the Experts, a new webinar dedicated to answering questions submitted by you, our fellow TOPdesk-users!

 

Watch Now

How to Deliver an Excellent Customer Experience Through Self-Service

Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience. The SSP allows your colleagues to solve their problems with their own personalized environment, ultimately saving your time for more value-added tasks.

During this first part of this TOPdesk SSP webinar series, you'll learn:

  • How to empower your users through self-service
  • The importance of knowledge-centered support (KCS) 
  • Enterprise Service Management (ESM): a one-stop-shop for all services

Watch Now

Office App's multi-functional integration with TOPdesk

With Office App's easy to use mobile application, you have all the functionality you need, directly integrated with multiple functionalities in TOPdesk along with your other office applications.

  • Book a meeting room, register your visitor, book your parking space all in one flow.
  • Instantly report issues through Office App, and the issue is automatically updated to TOPdesk.
  • Deep integration with other services like access control, community feedback and building management.
  • Insights into building operational data to make your workplace even more comfortable.

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How to use TOPdesk to collaborate between countries

Does your organization use TOPdesk between multiple departments, sites or countries? Do you struggle with shaping the tool to benefit all parties involved? We are here to help!

Moniek Lukkes, TOPdesk Customer Success Manager specialized in above mentioned difficulties, will tell you about the following based on user cases:

  • How to best collaborate between departments, sites or/and countries
  • Improve communication and quality
  • How to become more efficient
  • Tips on how to share knowledge with each other

This webinar is interactive, feel free to ask all your questions!

Watch Now

New Asset Management: Four-part series

Want to know more about the New Asset Management module? Have you seen the new module, but are you still wondering how to migrate your existing assets? Join us for this 4-part webinar series and we’ll get you started!

Using the following link, you can sign up to any of these 4 webinars:
-Introduction to the New Asset Management
-Migration to Asset Management: where to start?
-Migration to Asset Management: demonstration & common mistakes
-New Asset Management: tips, tricks & best practices

Watch Now

ROGER365.io – TOPdesk Caller ID integration with Microsoft Teams

This may sound like a dream: you’re contacting customer service and they know already whom they are talking to and know the topic it is about. The ROGER365.io TOPdesk integration in Microsoft Teams makes this dream come true.

Join us in this in this 45-minute webinar to learn how you can receive direct insights when customers reach out to you, increase efficiency for both the customer and your agents, and reduce interaction costs and increase sales.

Watch Now

Adhering to COVID-19 regulations: Workplace reservations in TOPdesk

Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?

Join this 30-minute webinar for our tips and tricks and where discuss topics on reserving a workplace in TOPdesk, blocking times between reservations, the use of the SSP as a knowledge portal and guide for the 6 ft regulations, and much more!

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Advanced Operator Training - Unlocking your ServiceDesk Potential

So you’ve figured out how close a ticket in TOPdesk, but you sense there is something more here. There is!

Join this 1.5-hour webinar training; where we’ll zoom in on all of the “extra” features in TOPdesk that many technicians forget about in the daily bustle.

We will focus on features that save time, remove frustrations, and assist in collaboration.

Watch Now

Review your TOPdesk and gain actionable results

Wondering how you can get actionable results from reports and data in your TOPdesk environment?

Join our webinar which will help you determine how healthy your ways of working are within your TOPdesk environment, and what you can do to improve it.

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Back to Office: How Can You Prepare?

As your organization prepares for the return to the office, there will be adjustments in office policies, layout, and communication. Whether these policy changes are rolling, permanent, or temporary; we can deliver great service throughout the transition. In this webinar, we will present solutions to manage these adjustments, while providing a smooth & easy customer experience.

Join our LIVE webinar to learn about:

  • Managing assets, communication, and work spaces around new office policies
  • Trends and best practices in hybrid remote work
  • TOPdesk features that are helpful to turn on in these contexts

Watch Now

TOPdesk user authentication and account management: easy, convenient and safe using Okta!

As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authentication and Account Lifecycle Management. Curious? Follow our webinar!

In this webinar we will discuss:

  • What is Okta and what are the advantages?
  • Single Sign-On to TOPdesk using Okta
  • Account Lifecycle Management using the new Okta TOPdesk connector
  • Demonstration

Watch Now

5 Tips on How to Organize your Self-Service Portal in an International Environment

Do you struggle to organize your Self-Service Portal (SSP) in an international environment? Watch this quick 20-minute webinar to learn our 5 best practices for rolling out the SSP to different offices.

Our consultant Jessica van der Zweth, specialized in rolling out TOPdesk for international players, will tell you more about:

  • What the SSP design looks like according to our best practices
  • How to design the SSP when you’ve got specific operator groups per country
  • Tips on the promotion and use of knowledge for different offices
  • How to work with a multilingual SSP design
  • Best practices to promote the SSP in different countries

This is an interactive webinar, feel free to ask questions!

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Top 3 Challenges Faced by IT Departments in Municipalities & Solutions from TOPdesk

Were you planning to attend a MISA event this year? Or perhaps you're wondering how to streamline IT processes in your municipal organization?

TOPdesk understands the importance of sharing knowledge and empowering IT Managers to deliver the best service to their colleagues 

Working at a governmental organization in the IT department can be challenging on many levels. Yash Parikh, Service Management Consultant, has witnessed these struggles firsthand. Join Yash, and discover: 

  1. How to implement one tool across different departments
  2. How to manage your data through reporting
  3. How to track and publish knowledge to your end users 

Interested in poking around yourself beforehand? Download your trial here. 

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Top 3 challenges faced by IT Departments in Education & solutions from TOPdesk

Wondering how to streamline your IT processes and work more efficiently?  

TOPdesk understands the importance of sharing knowledge within educational institutions, and empowering IT Managers to deliver the best service to their colleagues.

Working in education can be challenging on many levels. Ben Scavuzzo, Service Management Consultant, has witnessed these struggles firsthand. Join Ben, and discover: 

  1. How to gauge feedback on the service your deliver 
  2. Enterprise Service Management (ESM): How to streamline processes across multiple departments 
  3. Best practice action management processes to get the most out of your ITSM software

Watch Now

Culture, Chaos and Dread: TOPdesk Releases the 'Office Panic Poll'

TOPdesk Canada, released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work, such as: 

 

  • Nearly half of Canadians (46%) have experienced a technology issue on their first day at a new job 
  • One-in-five didn’t know their computer login info and got locked out for the first couple of days 
  • More than seven-in-10 Canadians have endured at least one dreaded IT issue on the job

Watch Now

Think global, act local

Do you currently have multiple service desks around the globe? Are they actively working together to serve your customers, or are they isolated in the different time zones?

Follow this webinar to find out more about the experiences and best practices of our Head of Consultancy Sumit, who will be telling you about:

  • How you can make use of global data, economies of scale and standardized processes globally
  • How can you stay local by maintaining attention on a global scale
  • And simultaneously creating the best possible service experience for your customers and/or employees

Watch Now

Seamless integration between TOPdesk and GoBright Room Booking

Shortage of meeting rooms on the one hand, and no shows on the other. Recognizable? Break the vicious circle!

Discover the benefits in our webinar:

  • Immediate visibility whether a room is available or occupied.
  • Easy to book a room in case of an ad hoc meeting.
  • Check in at the room to make it clear that the room is being used.
  • Nobody checks in? Then the booking is cancelled after X minutes and the room will be available again.
  • Always up-to-date: a change or cancellation of a booking will be immediately synchronized between the systems.

Watch Now

Promoting your Self-Service Portal

Do you want to increase the efficiency of your organisation by reducing the calls to your service desk? Join this webinar to find out how you can encourage users to visit the portal by improving the promotion of your services. 

During this webinar we will show you:

  • The latest features you can utilize in your Self Service Portal
  • How to customize your portal using the built-in designer
  • Tips and tricks to promote your portal 

Watch Now

How to Deliver an Excellent Customer Experience Through Self-Service

Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience.

 Join our webinar where Pamela will discuss:

  • How to empower your users through self-service 
  • The importance of knowledge-centered support (KCS)
  • Enterprise Service Management (ESM): a one-stop-shop for all services

Watch Now

The impact of AI on hiring and retaining workforce in FM

Happy customers are the goal of every FM department; so is a happy workforce. Technology such as Artificial intelligence (AI) has evolved a lot in recent years. Many of us use it to take the fastest route to work, or figure out which song we just heard at the coffee shop. But what does AI mean for the way we do our work?

Watch Now