What if we looked at ITSM as more than just a form of service delivery? What if we thought about how it could make customers happy?
In this session, ITSM experts Roy Atkinson (CEO, Writer and Service & Support Industry Expert) and Annemarie Wolfrat (TOPdesk Agile Transition Coach) will be joining us on LinkedIn Live, for the first ever #TOPdeskSEE Q&A. They'll be answering all our "what if" questions about 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐈𝐓𝐒𝐌 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐇𝐚𝐩𝐩𝐢𝐧𝐞𝐬𝐬. Plus, you'll get the chance to ask Roy and Annemarie your own questions via the LinkedIn Live chat.
If you're an IT Manager, a Service Desk Co-ordinator or a service professional interested in the future of ITSM and customer happiness, this Q&A is for you 🤖🔎
15th April 2021, 4:00 PM CEST, 10:00 AM EDT
"What's New" at TOPdesk is a monthly webinar series in which you can find details on the newest product updates, gain exposure to hot deep-dive topics in the industry, and learn a new tip or trick to optimize your TOPdesk experience.
This month, join our webinar to learn more about our:
20th April 2021, 10:00 AM EST, 4:00 PM BST
Learn more about the Zapier Integration Platform and how to connect TOPdesk with 3000+ apps. No coding required!
Join this webinar to see more about:
27th April 2021, 3:00 PM BST, 10:00 AM EDT
It will come as no surprise to you that 94% of organizations have had to change the way they operate in the last 12 months. With this in mind, what have we learnt?
In this webinar we will discuss:
April 2021
This webinar series is to help you optimize your TOPdesk experience, one module at a time. The ‘Leveling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimize their use of TOPdesk, so will be more technical than our ‘Getting Started with’ stream.
This webinar will be focusing on:
A look into making assets available for reservation
Managing reservations through the reservation planning overview
Reservation quick wins using:
a) Issue and return overview
b) Services Task Board
April 2021
This webinar series is to help you optimize your TOPdesk experience. The ‘Getting Started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative.
This webinar will be focusing on:
An introduction to the theory behind reservations for services, locations and assets
Looking into how to create a reservation on the SSP
Deep dive into configuration of location reservations
April 2021
"What's New" at TOPdesk is a monthly webinar series in which you can find details on the newest product updates, gain exposure to hot deep-dive topics in the industry, and learn a new tip or trick to optimize your TOPdesk experience.
This month, join our webinar to learn more about our:
March 2021
The dream of seeing less email, phone, or walk-up submissions is within reach, but do you find that you do not see the self-service adoption that you anticipated? Many organizations struggle with the organizational change to drive self-service and get their user base to engage.
During this second part of the SSP webinar series, you'll learn:
March 2021
Your service desk employees are overloaded with requests. There is no communication with HR and Facilities, and it’s not clear who is responsible for each task.
You keep hearing that more and more IT professionals are jumping into Enterprise Service Management to streamline their processes. But why exactly?
In this webinar, you’ll learn:
March 2021
Are you wrestling with a TOPdesk problem and need an answer? Jumping on a webinar to learn something new during your busy day has never been easier.
Join us for Ask the Experts, a new webinar dedicated to answering questions submitted by you, our fellow TOPdesk-users!
March 2021
Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience. The SSP allows your colleagues to solve their problems with their own personalized environment, ultimately saving your time for more value-added tasks.
During this first part of this TOPdesk SSP webinar series, you'll learn:
March 2021
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
The topics for this edition will be announced in February.
March 2021
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
The topics for the webinars in March:
March 2021
This webinar series is to help you optimize your TOPdesk experience, one module at a time. The ‘Leveling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimize their use of TOPdesk, so will be more technical than our ‘Getting Started with’ stream.
This webinar will be focusing on:
March 2021
This webinar series is to help you optimize your TOPdesk experience. The ‘Getting Started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative.
This webinar will be focusing on:
March 2021
"What's New" at TOPdesk is a monthly webinar series in which you can find details on the newest product updates, gain exposure to hot deep-dive topics in the industry, and learn a new tip or trick to optimize your TOPdesk experience.
This month, join our webinar to learn more about our:
February 2021
This webinar series is to help you optimize your TOPdesk experience, one module at a time. The ‘Leveling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimise their use of TOPdesk, so will be more technical than our ‘Getting Started with’ stream.
Join our webinar to learn more about:
February 2021
The first webinar of this series is to help you optimize your TOPdesk experience. The ‘Getting started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative.
This webinar will be focusing on:
February 2021
"What's New" at TOPdesk is a monthly webinar series in which you can find details on the newest product updates, gain exposure to hot deep-dive topics in the industry, and learn a new tip or trick to optimize your TOPdesk experience.
Join our webinar to learn more about our:
January 2021
The festive season is upon us and what better way to get into the holiday spirit than attending our traditional 12 Tips of Christmas webinar!
As an early Christmas present (better than any stocking filler), Sam and Amy will gift some of the best tips and tricks from our TOPdesk colleagues, to help you use TOPdesk to its full potential.
They will discuss those key tips and tricks, what you can expect for 2021 as well as some key dates for the diary.
December 2020
"What's New" at TOPdesk is a monthly webinar series in which you can find out all things new at TOPdesk.
Join our webinar to learn more about:
December 2020
Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it?
TOPdesk's Self-Service Portal (SSP) is the definition of customer experience.
Join our webinar where Pamela will discuss:
November 2020
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
These are some of the topics that will be discussed during the webinar:
November 2020
Interested in streamlining processes within the IT department? Curious how to work more efficiently?
Join our online demo where Wout will discuss:
November 2020
What's new at TOPdesk is a monthly webinar series in which you can find out all things new at TOPdesk.
Join our webinar to learn more about:
October 2020
With Office App's easy to use mobile application, you have all the functionality you need, directly integrated with multiple functionalities in TOPdesk along with your other office applications.
22nd October 2020, 1:30pm PM CEST
Does your organization use TOPdesk between multiple departments, sites or countries? Do you struggle with shaping the tool to benefit all parties involved? We are here to help!
Moniek Lukkes, TOPdesk Customer Success Manager specialized in above mentioned difficulties, will tell you about the following based on user cases:
This webinar is interactive, feel free to ask all your questions!
27 October 2020, 3:00 PM CEST (2:00 PM BST)
Are you planning to start using New Asset Management? Do you already use the module, but feel you can still use some ideas to improve your implementation? Join us for a webinar filled with tips, tricks and best practices from TOPdesk consultants around the world.
In this webinar:
October 2020
Are you planning to start using New Asset Management? Do you already use the module, but feel you can still use some ideas to improve your implementation? Join us for a webinar filled with tips, tricks and best practices from TOPdesk consultants around the world.
In this webinar:
October 2020
Perhaps you are preparing for a migration to the New Asset Management or you tried to do a migration and got stuck. Join us for a demonstration of the migration and a discussion of the most common blockers and errors where we discuss the planning of development of New Asset Management, walk you through the migration wizard, and look into the most common errors, and show you how to deal with them.
October 2020
Perhaps you are preparing for a migration to the New Asset Management or you tried to do a migration and got stuck. Join us for a demonstration of the migration and a discussion of the most common blockers and errors where we discuss the planning of development of New Asset Management, walk you through the migration wizard, and look into the most common errors and show you how to deal with them.
October 2020
If you’re still working with Configuration Management and have been watching the updates from TOPdesk, you’ll know it’s coming: a migration of your objects to new module Asset Management. For some it might be a simple to-do, for other organizations it might require a full-blown project.
But how would you approach the migration? And what steps do you need to take? We’ll get you started in this webinar where we provide you with a project approach to the migration, discuss how to research your own use of Configuration Management and advise on the right order of migration, testing and designing templates.
September 2020
If you’re still working with Configuration Management and have been watching the updates from TOPdesk, you’ll know it’s coming: a migration of your objects to new module Asset Management. For some it might be a simple to-do, for other organizations it might require a full-blown project.
But how would you approach the migration? And what steps do you need to take? We’ll get you started in this webinar where we provide you with a project approach to the migration, discuss how to research your own use of Configuration Management and advise on the right order of migration, testing and designing templates.
September 2020
Want to know more about the New Asset Management module? Have you heard about the new module, but haven’t seen it in action? Join us for an introduction to New Asset Management, and we’ll get you familiar with the module!
Join us in this third series webinar where we introduce you to the ins & outs of the New Asset Management module, how to design your own Assets, and ideas on how to get the most out of your asset management by integration and automation.
September 2020
Want to know more about the New Asset Management module? Have you heard about the new module, but haven’t seen it in action? Join us for an introduction to New Asset Management, and we’ll get you familiar with the module!
Join us in this third series webinar where we introduce you to the ins & outs of the New Asset Management module, how to design your own Assets, and ideas on how to get the most out of your asset management by integration and automation.
September 2020
This may sound like a dream: you’re contacting customer service and they know already whom they are talking to and know the topic it is about. The ROGER365.io TOPdesk integration in Microsoft Teams makes this dream come true.
Join us in this in this 45-minute webinar to learn how you can receive direct insights when customers reach out to you, increase efficiency for both the customer and your agents, and reduce interaction costs and increase sales.
September 2020
This may sound like a dream: you’re contacting customer service and they know already whom they are talking to and know the topic it is about. The ROGER365.io TOPdesk integration in Microsoft Teams makes this dream come true.
Join us in this in this 45-minute webinar to learn how you can receive direct insights when customers reach out to you, increase efficiency for both the customer and your agents, and reduce interaction costs and increase sales.
September 2020
Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?
Join this 30-minute webinar for our tips and tricks and where discuss topics on reserving a workplace in TOPdesk, blocking times between reservations, the use of the SSP as a knowledge portal and guide for the 6 ft regulations, and much more!
August 2020
So you’ve figured out how close a ticket in TOPdesk, but you sense there is something more here. There is!
Join this 1.5-hour webinar training; where we’ll zoom in on all of the “extra” features in TOPdesk that many technicians forget about in the daily bustle.
We will focus on features that save time, remove frustrations, and assist in collaboration.
August 2020
Sysadmins, we want to give you the recognition you deserve!
You are the reason your colleague’s computer is up and running, their network connection is safe, and your TOPdesk is in tip-top shape to support the business. We want to show our appreciation for all the great work that you and your IT team do, on Sysadmin Appreciation Day, 31st July.
July 2020
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
These are some of the topics that will be discussed during the webinar:
July 2020
Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?
With this webinar, we want to show you the possibilities of workplace reservations in TOPdesk, so that you can welcome your employees back and ensure their safety.
July 2020
We have learned first-hand that User Experience is important in Municipal organizations and would like to share our advice to you through this webinar.
You can expect to improve User Experience within your department through:
July 2020
Wondering how you can get actionable results from reports and data in your TOPdesk environment?
Join our webinar which will help you determine how healthy your ways of working are within your TOPdesk environment, and what you can do to improve it.
July 2020
As your organization prepares for the return to the office, there will be adjustments in office policies, layout, and communication. Whether these policy changes are rolling, permanent, or temporary; we can deliver great service throughout the transition. In this webinar, we will present solutions to manage these adjustments, while providing a smooth & easy customer experience.
Join our LIVE webinar to learn about:
July 2020
As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authentication and Account Lifecycle Management. Curious? Follow our webinar!
In this webinar we will discuss:
JUNE 2020
Do you struggle to organize your Self-Service Portal (SSP) in an international environment? Watch this quick 20-minute webinar to learn our 5 best practices for rolling out the SSP to different offices.
Our consultant Jessica van der Zweth, specialized in rolling out TOPdesk for international players, will tell you more about:
This is an interactive webinar, feel free to ask questions!
JUNE 2020
Are you an on-premise customer thinking about switching over to the TOPdesk Virtual Appliance? During this webinar, TOPdesk consultant Will Bolton gives you a back to basics, how-to guide, as well as an explanation of the Virtual Appliance concept.
August 2019
Watch our Product Update webinar to find out the main areas of focus for the product development team, newly released features and upcoming projects.
Some of the topics that will be addressed are:
July 2019
Were you planning to attend a MISA event this year? Or perhaps you're wondering how to streamline IT processes in your municipal organization?
TOPdesk understands the importance of sharing knowledge and empowering IT Managers to deliver the best service to their colleagues.
Working at a governmental organization in the IT department can be challenging on many levels. Yash Parikh, Service Management Consultant, has witnessed these struggles firsthand. Join Yash, and discover:
Interested in poking around yourself beforehand? Download your trial here.
June 2020
Wondering how to streamline your IT processes and work more efficiently?
TOPdesk understands the importance of sharing knowledge within educational institutions, and empowering IT Managers to deliver the best service to their colleagues.
Working in education can be challenging on many levels. Ben Scavuzzo, Service Management Consultant, has witnessed these struggles firsthand. Join Ben, and discover:
May 2020
If you deliver services to external customers, you offer a variety of services and products to your (potential) customers. However, your customer may not have purchased all of your services yet. Still, in your Self Service Portal they expect to see only what is relevant to them. How can you set this up?
During this webinar
For who?
Managed Service Providers, IT suppliers, Software Companies, companies delivering external support
May 2020
As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authenthication and Account Lifecycle Management. Curious? Follow our webinar!
In this webinar we will discuss:
May 2020
Organizations today do have a more and more complex service organization, including more and more Service Providers. These Service Providers are internal, but a shift towards external Service Providers is clearly visible. This however brings along quite some challenges in how to manage all these Service Providers and suppliers, as for communication, collaboration and end-to-end service delivery.
MSI-SIAM is developed in order for organizations to cope with these kind of challenges and during this webinar we will talk about:
May 2020
Do you feel the level of service in your organisation can improve? Do you know where to ask questions or how to request something?
Our webinar will help you with best practices that'll make remote working much easier and more efficient for you and your colleagues!
Self-Service allows your colleagues to solve their problems in their own personalised environment, ultimately saving you time that you can spend on tasks that add even more value.
Join our live webinar where Daniel will discuss:
May 2020
Interested in streamlining processes within the IT department? Curious how to work more efficiently? Curious on what TOPdesk does?
Join our online demo where Wout will discuss:
May 2020
Join us for the Product Update webinar! During this edition we will discuss the following topics:
April 2020
TOPdesk Canada, released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work, such as:
April 2020
Do you currently have multiple service desks around the globe? Are they actively working together to serve your customers, or are they isolated in the different time zones?
Follow this webinar to find out more about the experiences and best practices of our Head of Consultancy Sumit, who will be telling you about:
April 2020
As a substitution for our recently postponed New Customer Day, we are taking the content digital!
This will take the form of two webinars. Part I can now be viewed on-demand here, and you can sign up for Part II taking place on 30th April under the heading 'Upcoming Webinars'.
Part I
April 2020
As a substitution for our recently postponed New Customer Day, we are taking the content digital!
This will take the form of two webinars. Part I can now be viewed on-demand, and you can find the link to watch this underneath the heading 'Past Webinars' below.
Following on from Part I, the second Digital New Customer Day event will focus on:
Part II
April 2020
Shortage of meeting rooms on the one hand, and no shows on the other. Recognizable? Break the vicious circle!
Discover the benefits in our webinar:
April 2020
Do you want to increase the efficiency of your organisation by reducing the calls to your service desk? Join this webinar to find out how you can encourage users to visit the portal by improving the promotion of your services.
During this webinar we will show you:
April 2020
Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience.
Join our webinar where Pamela will discuss:
March 2020
Happy customers are the goal of every FM department; so is a happy workforce. Technology such as Artificial intelligence (AI) has evolved a lot in recent years. Many of us use it to take the fastest route to work, or figure out which song we just heard at the coffee shop. But what does AI mean for the way we do our work?
March 2020
Are your end-users use planning meetings in Outlook? And do they struggle with the combination Outlook for planning meetings, TOPdesk for planning room bookings? There is a solution! Integrate Outlook and TOPdesk and ensure more user-friendliness and reduce the amount of no-shows.
Find out in this webinar:
March 2020
Working from home due to COVID-19? Looking for quick tips, tricks & best practices to quickly enable remote work & collaboration using your TOPdesk environment?
During this webinar, Ben Scavuzzo, Consultant at TOPdesk discusses the following topics:
March 2020
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Curious what you can expect from the TOPdesk product in the upcoming years? Join our product management team for a presentation about where we are heading and how we are preparing ourselves for the future.
During this webinar, product managers Marco and Esther will tell you more about:
March 2020
Maybe you've heard a thing our two about TOPdesk Mobile. Now it's time to look at the details. What's the plan, and what have we built so far? Watch the webinar to find out:
February 2020
What better way to get into the festive spirit than watching our traditional 12 Tips of Christmas webinar! Sam and Amy give you the early Christmas gift of tips and tricks to help you use TOPdesk to its full potential. We recommend settling down to watch this recording with a hot chocolate and freshly baked mince pie!
December 2019
Want to find out more about the reporting possibilities in TOPdesk? During this webinar consultant Jan Laan explains how Power BI connects to the OData feed for reporting. He is also joined by Jan-Willem Bastmeijer from Pink Elephant, who showcases the pre-made templates they have created for TOPdesk reporting.
Watch to learn more about:
November 2019
The maturity of Artificial Intelligence technology results in a new generation of chatbots and digital assistants that improve the customer experience for and organizations. Gartner has predicted that, by 2020, customers will manage 85% of their relationship with companies without interacting with a human.
Watch this webinar to meet Amelia, the Digital Service Desk Employee. She can manage support requests through a seamless integration with TOPdesk service management software.
November 2019
During this video we will talk about the change from Skype for Business to Teams. We will also tell you what the consequences of this will be, for example, TOPdesk and Toastar.
Want to find out what Microsoft Teams can do for your organization? Watch find out more about:
November 2019
Want to find out how TOPdesk Chat can enhance communication with your customers? Watch this video to find out more about:
October 2019
Join us in our Product Update webinar! Some of the topics that will be addressed are:
October 2019
In this webinar, we embark on a trip to the future and find that AI will play a key role in making service desks more mature. We see that AI helps customers to help themselves, makes operators more effective, and even prevents problems from occurring. Then it’s time to show the steps TOPdesk is taking. We share our results and experiences, and share our AI roadmap. Finally, we recommend steps you can take today to make effective use of AI in the future.
August 2019
Have you ever experienced repeat questions, tasks taking up too much time, fire fighting rather than being proactive, customers that aren't self-sufficient? These are things that every organisation has struggled with, but good knowledge sharing can solve almost all of these issues and more.
August 2019
Webropol has partnered with TOPdesk, combining the power of the survey and reporting tool with TOPdesk's service management software, providing you with a comprehensive plugin that gives you deeper insight into customer experience.
July 2019
Harness the TOPdesk key metrics for Continual Service Improvement to build useful reports, instantly giving you insight into actionable data relating to your service desk and providing detailed statistics.
June 2019
Launching your self-service catalogue within TOPdesk or looking to improve the way you present the services you offer? Customer centricity is key to developing a successful self-service catalogue.
Join us for this webinar to learn:
June 2019
If you are currently considering different Service Management solutions, or simply looking to see what a dedicated Service Management tool can do for your organisation, join us for a 30 minute introduction to TOPdesk to see how our software can help your Service Desk perform better.
Watch this webinar to find out:
May 2019
Curious to find out more about new features and current & upcoming projects? Watch our product update webinar to learn more about:
April 2019
Recently ITIL 4: ITIL Foundation was published. During this webinar, we'll shortly explain the 4 elements of ITIL 4:
April 2019
This webinar focuses on developments within TOPdesk to improve how you collaborate with your customers and suppliers. The following topics will be discussed:
April 2019
The TOPdesk REST API allows seamless communication with other tools, without the need for complicated bespoke work. Through this webinar, we want you to:
March 2019
If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Watch to learn more about:
February 2019
Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Watch to learn more about:
February 2019
As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018.
Join us to learn more about:
December 2018
This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.
October 2018
Experienced TOPdesk consultant Will Bolton talks us through the changes to TOPdesk Single Sign-On as we move away from supporting Kerberos.
September 2018
Join Account Manager Will Sibley as he introduces the core features and functionalities of TOPdesk to help your Facilities Department grow.
August 2018
In this webinar, experienced TOPdesk consultant Sarah Bilton expands on Service Level Management best practice with a specific focus on suppliers and 3rd parties.
June 2018
We are always busy building resources and supporting content from TOPdesk, and thought that we should show off some new ones and some old but useful ones you may not be aware of in a webinar.
May 2018
Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys
April 2018
Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.
April 2018
Enhance your services with better contract management and learn how to keep to your SLA's, and create SLA's that you can keep to.
March 2018
Find out how to best utilise TOPdesk's API and integrations to enhance your Service Delivery further, from a non-technical perspective.
March 2018
Check out this webinar if you feel like your team spends too much time firefighting, and you are on the lookout for some inspiring quick-wins for working more proactively.
February 2018
Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.
January 2018