TOPdesk | Your guides to service excellence

Upcoming live TOPdesk webinars

Gain insight into your performance with the duration & response time compliance reports

If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Join us to learn more about:

  • Duration distribution reports
  • Duration reports
  • Response time compliance reports

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Get to know TOPdesk’s Virtual Appliance

Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Join us to learn more about:

  • What the Virtual Appliance is and why we chose this solution
  • Benefits of the Virtual Appliance
  • What it means for your organization

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Past webinars

TOPdesk 12 Tips of Christmas Webinar

As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018. 

Join us to learn more about:

  • What’s new in TOPdesk
  • New features for the New Year
  • Tips to make the most out of TOPdesk resources

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Frequently asked TOPdesk Support questions

This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.

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Best Practice Incident Management

Our UK-based (but far travelling) Consultant Hannah Price goes through best practices for managing Incident and how this works in TOPdesk specifically.

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Benefits of CAFM Software

See how to best achieve Service Excellence in your Facilities Department and how CAFM software can help you handle your day-to-day tasks with ease.

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Customer Experience Metrics

Are you continously improving your customer satisfaction levels? Discover how better understanding your users' needs and experience will help you deliver better services.

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Better Problem Management in TOPdesk

Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.

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Creating and Mapping Customer Journeys

Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys

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Using Action Sequences in TOPdesk

Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.

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