TOPdesk | Your guides to service excellence

Upcoming webinars

Introduction to TOPdesk webinar

If you are currently considering different Service Management solutions, or simply looking to see what a dedicated Service Management tool can do for your organsiation, join us for a 30 minute introduction to TOPdesk to see how our software can help your Service Desk perform better.

 Join to find out:

  • The concepts that shape our software
  • The benefits of TOPdesk for your IT-department and beyond
  • And a chance to ask us questions

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Past webinars

TOPdesk Product Update

Curious to find out more about new features and current & upcoming projects? Watch our product update webinar to learn more about:

  • Open Knowledge, Artificial Intelligence & the Collaboration Platform
  • The main areas of focus for product development
  • Newly released features

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Is ITIL 4 the new service management bible?

Recently ITIL 4: ITIL Foundation was published. During this webinar, we'll shortly explain the 4 elements of ITIL 4: 

  • Key concepts of service management
  • 4 dimensions of service management
  • ITIL Service Value System (SVS), which also comprises the guiding principles
  • ITIL Management Practices

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Get to know TOPdesk's collaboration platform

This webinar focuses on developments within TOPdesk to improve how you collaborate with your customers and suppliers. The following topics will be discussed:

  • How do I work towards a seamless partnership with my customers and suppliers?
  • What solutions does TOPdesk offer to make it easier to send data to my customers or suppliers?
  • How can I easily link to my customer's or supplier's TOPdesk?
  • TOPdesk GO as a platform for suppliers who do not yet have a good system.

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Exploring the TOPdesk API

The TOPdesk REST API allows seamless communication with other tools, without the need for complicated bespoke work. Through this webinar, we want you to: 

  • Understand the basic principles of a REST API
  • Be able to create and use an Application Password to authenticate
  • Understand the API documentation & what documentation is available
  • Learn how to use the different API end-points in TOPdesk yourself

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Gain insight into your performance with the duration & response time compliance reports

If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Watch to learn more about:

  • Duration distribution reports
  • Duration reports
  • Response time compliance reports

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Get to know TOPdesk’s Virtual Appliance

Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Watch to learn more about:

  • What the Virtual Appliance is and why we chose this solution
  • Benefits of the Virtual Appliance
  • What it means for your organization

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TOPdesk 12 Tips of Christmas Webinar

As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018. 

Join us to learn more about:

  • What’s new in TOPdesk
  • New features for the New Year
  • Tips to make the most out of TOPdesk resources

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Frequently asked TOPdesk Support questions

This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.

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Changes to TOPdesk Single Sign-On

Experienced TOPdesk consultant Will Bolton talks us through the changes to TOPdesk Single Sign-On as we move away from supporting Kerberos.

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Introduction to TOPdesk for CAFM

Join Account Manager Will Sibley as he introduces the core features and functionalities of TOPdesk to help your Facilities Department grow.

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Supplier Contract Management in TOPdesk

In this webinar, experienced TOPdesk consultant Sarah Bilton expands on Service Level Management best practice with a specific focus on suppliers and 3rd parties.

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TOPdesk Resources

We are always busy building resources and supporting content from TOPdesk, and thought that we should show off some new ones and some old but useful ones you may not be aware of in a webinar.

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Creating and Mapping Customer Journeys

Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys

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Using Action Sequences in TOPdesk

Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.

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Better Contract & SLA Management

Enhance your services with better contract management and learn how to keep to your SLA's, and create SLA's that you can keep to.

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TOPdesk's API

Find out how to best utilise TOPdesk's API and integrations to enhance your Service Delivery further, from a non-technical perspective.

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Creating a more proactive Service Desk

Check out this webinar if you feel like your team spends too much time firefighting, and you are on the lookout for some inspiring quick-wins for working more proactively.

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Better Problem Management in TOPdesk

Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.

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