TOPdesk | Your guides to service excellence

Upcoming live TOPdesk webinars

Frequently asked TOPdesk Support questions

This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.

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More to come!

We have more webinars coming up shortly. Watch this space!

 

 

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Past webinars

Best Practice Incident Management

Our UK-based (but far travelling) Consultant Hannah Price goes through best practices for managing Incident and how this works in TOPdesk specifically.

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Benefits of CAFM Software

See how to best achieve Service Excellence in your Facilities Department and how CAFM software can help you handle your day-to-day tasks with ease.

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Customer Experience Metrics

Are you continously improving your customer satisfaction levels? Discover how better understanding your users' needs and experience will help you deliver better services.

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Better Problem Management in TOPdesk

Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.

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Creating and Mapping Customer Journeys

Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys

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Using Action Sequences in TOPdesk

Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.

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