Whether you’re on location, waiting in line, or in a meeting, switch to TOPdesk Mobile and gain control of your workload. Why stay stuck behind your desktop, when you can:
—all while you’re on the go. At any time you want, anywhere you are.
Join us during this webinar to see how you can get started with TOPdesk Mobile. We’re discussing the Change Activity management feature, Operational Activities, Incident Management and everything about the perks and possibilities that Mobile offers to operators on-the-go. See you there!
8th December 2021
What's new at TOPdesk is a webinar series in which we tell you monthly what is new at TOPdesk. Think of short product updates, but also new e-books, events, webinars etc.
During this session the following topics will be discussed:
Topic for December: License Management
9th December 2021
Whether you’re on location, waiting in line, or in a meeting, switch to TOPdesk Mobile and gain control of your workload. Why stay stuck behind your desktop, when you can:
—all while you’re on the go. At any time you want, anywhere you are.
Join us during this webinar to see how you can get started with TOPdesk Mobile. We’re discussing the Change Activity management feature, Operational Activities, Incident Management and everything about the perks and possibilities that Mobile offers to operators on-the-go. See you there!
14th December 2021
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
The topics will be announced at the beginning of December
16th December 2021
The festive season is upon us and what better way to get into the holiday spirit than attending our traditional 12 Tips of Christmas webinar!
As an early Christmas present (better than any stocking filler), Sanne and Manpreet will gift some of the best tips and tricks from our TOPdesk colleagues, to help you use TOPdesk to its full potential.
They will discuss those key tips and tricks, what you can expect for 2022 as well as some key dates for the diary.
So, grab a mince pie and book your place on Santa’s nice list by signing up now!
21st December 2021
What's new at TOPdesk is a webinar series in which we tell you monthly what is new at TOPdesk. Think of short product updates, but also new e-books, events, webinars etc.
During this session the following topics will be discussed:
Topic for January will be announced in December
13th January 2022
What's new @ TOPdesk is a monthly webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you.
During this session the following topics will be discussed:
Topic for October: (complex) selections in TOPdesk
Topic for November: Webhooks
November 2021
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
These are some of the topics we will discuss:
September 2021
Meet ROGER365.io, your new favourite platform that centralizes your communication.
ROGER365.io integrates all your communication channels into Microsoft Teams. With the integration, you can stay in contact with customers, partners, or co-workers, regardless of what Touchpoint they use.
During this webinar we will:
September 2021
There's no one size fits all when it comes to delivering services to our customers. We must pinpoint what our users want and ensure that we're meeting or even exceeding their expectations!
In the second episode of the TTN series, our hosts will explore three current customer trends:
Rafal Kasprzyk, Account Manager at TOPdesk UK, takes you through a 20-minute demonstration of the tool.
This webinar series is to help you optimize your TOPdesk experience. The ‘Getting Started with TOPdesk’ stream is aimed at people who are new to service management software, who haven’t used TOPdesk before, or who are from a new department that have recently started using it. The content will be fairly basic yet informative.
Using this link you can find previous recordings of the modules we have covered so far in the series.
This webinar series is to help you optimize your TOPdesk experience, one module at a time. The ‘Leveling up your TOPdesk’ stream is aimed at enabling Application Managers and Service Delivery Managers to optimize their use of TOPdesk, so will be more technical than our ‘Getting Started with’ stream.
Using the link below you can see all Levelling Up recordings of the modules covered so far in the series.
Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans? Join us for the Product Update webinar!
These are some of the topics that will be discussed during the webinar:
Generating PDF documents and other automated actions
More powerful overviews for Asset Management
Knowledge items API examples and opportunities
June 2021
Curious how the TOPdesk product will evolve in the upcoming year? Join our product management team for a presentation about our product strategy and the upcoming projects.
During this webinar, we will tell you more about:
This webinar is hosted by Chris Kuijper and Esther de Winter, product managers at TOPdesk.
May 2021
Is your staff complaining about tedious manual tasks? Are updates expensive and cumbersome? Is it hard to run reports? Or share knowledge?
Then it's time to change your ITSM tool. The good news: finding a better, more modern tool doesn't have to be hard. Join our webinar to learn:
May 2021
Learn more about the Zapier Integration Platform and how to connect TOPdesk with 3000+ apps. No coding required!
Join this webinar to see more about:
April 2021
The dream of seeing less email, phone, or walk-up submissions is within reach, but do you find that you do not see the self-service adoption that you anticipated? Many organizations struggle with the organizational change to drive self-service and get their user base to engage.
During this second part of the SSP webinar series, you'll learn:
March 2021
Your service desk employees are overloaded with requests. There is no communication with HR and Facilities, and it’s not clear who is responsible for each task.
You keep hearing that more and more IT professionals are jumping into Enterprise Service Management to streamline their processes. But why exactly?
In this webinar, you’ll learn:
March 2021
Are you wrestling with a TOPdesk problem and need an answer? Jumping on a webinar to learn something new during your busy day has never been easier.
Join us for Ask the Experts, a new webinar dedicated to answering questions submitted by you, our fellow TOPdesk-users!
March 2021
Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience. The SSP allows your colleagues to solve their problems with their own personalized environment, ultimately saving your time for more value-added tasks.
During this first part of this TOPdesk SSP webinar series, you'll learn:
March 2021
With Office App's easy to use mobile application, you have all the functionality you need, directly integrated with multiple functionalities in TOPdesk along with your other office applications.
22nd October 2020, 1:30pm PM CEST
Does your organization use TOPdesk between multiple departments, sites or countries? Do you struggle with shaping the tool to benefit all parties involved? We are here to help!
Moniek Lukkes, TOPdesk Customer Success Manager specialized in above mentioned difficulties, will tell you about the following based on user cases:
This webinar is interactive, feel free to ask all your questions!
27 October 2020, 3:00 PM CEST (2:00 PM BST)
Want to know more about the New Asset Management module? Have you seen the new module, but are you still wondering how to migrate your existing assets? Join us for this 4-part webinar series and we’ll get you started!
Using the following link, you can sign up to any of these 4 webinars:
-Introduction to the New Asset Management
-Migration to Asset Management: where to start?
-Migration to Asset Management: demonstration & common mistakes
-New Asset Management: tips, tricks & best practices
October 2020
This may sound like a dream: you’re contacting customer service and they know already whom they are talking to and know the topic it is about. The ROGER365.io TOPdesk integration in Microsoft Teams makes this dream come true.
Join us in this in this 45-minute webinar to learn how you can receive direct insights when customers reach out to you, increase efficiency for both the customer and your agents, and reduce interaction costs and increase sales.
September 2020
Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?
Join this 30-minute webinar for our tips and tricks and where discuss topics on reserving a workplace in TOPdesk, blocking times between reservations, the use of the SSP as a knowledge portal and guide for the 6 ft regulations, and much more!
August 2020
So you’ve figured out how close a ticket in TOPdesk, but you sense there is something more here. There is!
Join this 1.5-hour webinar training; where we’ll zoom in on all of the “extra” features in TOPdesk that many technicians forget about in the daily bustle.
We will focus on features that save time, remove frustrations, and assist in collaboration.
August 2020
Wondering how you can get actionable results from reports and data in your TOPdesk environment?
Join our webinar which will help you determine how healthy your ways of working are within your TOPdesk environment, and what you can do to improve it.
July 2020
As your organization prepares for the return to the office, there will be adjustments in office policies, layout, and communication. Whether these policy changes are rolling, permanent, or temporary; we can deliver great service throughout the transition. In this webinar, we will present solutions to manage these adjustments, while providing a smooth & easy customer experience.
Join our LIVE webinar to learn about:
July 2020
As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authentication and Account Lifecycle Management. Curious? Follow our webinar!
In this webinar we will discuss:
JUNE 2020
Do you struggle to organize your Self-Service Portal (SSP) in an international environment? Watch this quick 20-minute webinar to learn our 5 best practices for rolling out the SSP to different offices.
Our consultant Jessica van der Zweth, specialized in rolling out TOPdesk for international players, will tell you more about:
This is an interactive webinar, feel free to ask questions!
JUNE 2020
Were you planning to attend a MISA event this year? Or perhaps you're wondering how to streamline IT processes in your municipal organization?
TOPdesk understands the importance of sharing knowledge and empowering IT Managers to deliver the best service to their colleagues.
Working at a governmental organization in the IT department can be challenging on many levels. Yash Parikh, Service Management Consultant, has witnessed these struggles firsthand. Join Yash, and discover:
Interested in poking around yourself beforehand? Download your trial here.
June 2020
Wondering how to streamline your IT processes and work more efficiently?
TOPdesk understands the importance of sharing knowledge within educational institutions, and empowering IT Managers to deliver the best service to their colleagues.
Working in education can be challenging on many levels. Ben Scavuzzo, Service Management Consultant, has witnessed these struggles firsthand. Join Ben, and discover:
May 2020
TOPdesk Canada, released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work, such as:
April 2020
Do you currently have multiple service desks around the globe? Are they actively working together to serve your customers, or are they isolated in the different time zones?
Follow this webinar to find out more about the experiences and best practices of our Head of Consultancy Sumit, who will be telling you about:
April 2020
Shortage of meeting rooms on the one hand, and no shows on the other. Recognizable? Break the vicious circle!
Discover the benefits in our webinar:
April 2020
Do you want to increase the efficiency of your organisation by reducing the calls to your service desk? Join this webinar to find out how you can encourage users to visit the portal by improving the promotion of your services.
During this webinar we will show you:
April 2020
Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience.
Join our webinar where Pamela will discuss:
March 2020
Happy customers are the goal of every FM department; so is a happy workforce. Technology such as Artificial intelligence (AI) has evolved a lot in recent years. Many of us use it to take the fastest route to work, or figure out which song we just heard at the coffee shop. But what does AI mean for the way we do our work?
March 2020