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TOPdesk | Your guides to service excellence

Upcoming webinars

Sysadmin tips and celebrations

Sysadmins, we want to give you the recognition you deserve!

You are the reason your colleague’s computer is up and running, their network connection is safe, and your TOPdesk is in tip-top shape to support the business. We want to show our appreciation for all the great work that you and your IT team do, on Sysadmin Appreciation Day, 31st July.

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Advanced Operator Training - Unlocking your ServiceDesk Potential

So you’ve figured out how close a ticket in TOPdesk, but you sense there is something more here. There is!

Join this 1.5-hour webinar training; where we’ll zoom in on all of the “extra” features in TOPdesk that many technicians forget about in the daily bustle.

We will focus on features that save time, remove frustrations, and assist in collaboration.

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Adhering to COVID-19 regulations: Workplace reservations in TOPdesk

Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?

With this webinar, we want to show you the possibilities of workplace reservations in TOPdesk, so that you can welcome your employees back and ensure their safety. 

Sign up

ROGER365.io – TOPdesk Caller ID integration with Microsoft Teams

This may sound like a dream: you’re contacting customer service and they know already whom they are talking to and know the topic it is about.

The ROGER365.io TOPdesk integration in Microsoft Teams makes this dream come true.

  • Direct insights in available customer information when customers reach out to you
  • All communication centralized in Microsoft Teams (WhatsApp, webchat, social media, etc.)
  • Efficiency for both the customer and your agents

Learn all about it during this webinar!

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Introduction to the New Asset Management

Want to know more about the New Asset Management module? Have you heard about the new module, but haven’t seen it in action? Join us for an introduction to New Asset Management, and we’ll get you familiar with the module!

In this webinar:

  • We introduce you to the ins & outs of the New Asset Management module.
  • We teach you how to browse and filter the Asset overview
  • We show you how to design your own Assets by creating and reusing templates, fields and widgets.
  • We will give you ideas on how to get the most out of your asset management by integration and automation.

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Introduction to the New Asset Management

Want to know more about the New Asset Management module? Have you heard about the new module, but haven’t seen it in action? Join us for an introduction to New Asset Management, and we’ll get you familiar with the module!

In this webinar:

  • We introduce you to the ins & outs of the New Asset Management module.
  • We teach you how to browse and filter the Asset overview
  • We show you how to design your own Assets by creating and reusing templates, fields and widgets.
  • We will give you ideas on how to get the most out of your asset management by integration and automation.

Sign up

Migration to Asset Management: where to start?

If you’re still working with Configuration Management and have been watching the updates from TOPdesk, you’ll know it’s coming: a migration of your objects to new module Asset Management. For some it might be a simple to-do, for other organizations it might require a full-blown project. But how would you approach the migration? And what steps do you need to take? We’ll get you started!

In this webinar:

  • We provide you with a project approach to the migration: deliverables, risks and dependencies.
  • We discuss how to research your own use of Configuration Management to prepare yourself for the migration.
  • We advise on the right order of migration, testing and designing templates.

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Migration to Asset Management: where to start?

If you’re still working with Configuration Management and have been watching the updates from TOPdesk, you’ll know it’s coming: a migration of your objects to new module Asset Management. For some it might be a simple to-do, for other organizations it might require a full-blown project. But how would you approach the migration? And what steps do you need to take? We’ll get you started!

In this webinar:

  • We provide you with a project approach to the migration: deliverables, risks and dependencies.
  • We discuss how to research your own use of Configuration Management to prepare yourself for the migration.
  • We advise on the right order of migration, testing and designing templates.

Sign up

Migration to Asset Management: demonstration & common errors

Perhaps you are preparing for a migration to the New Asset Management or you tried to do a migration and got stuck.  Join us for a demonstration of the migration and a discussion of the most common blockers and errors.

In this webinar:

  • We discuss the planning of development of New Asset Management, and which migration blockers still exist.
  • We walk you through the migration wizard step by step.
  • We look into the most common errors and show you how to deal with them.

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Migration to Asset Management: demonstration & common errors

Perhaps you are preparing for a migration to the New Asset Management or you tried to do a migration and got stuck.  Join us for a demonstration of the migration and a discussion of the most common blockers and errors.

In this webinar:

  • We discuss the planning of development of New Asset Management, and which migration blockers still exist.
  • We walk you through the migration wizard step by step.
  • We look into the most common errors and show you how to deal with them.

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New Asset Management: tips, tricks & best practices

Are you planning to start using New Asset Management? Do you already use the module, but feel you can still use some ideas to improve your implementation? Join us for a webinar filled with tips, tricks and best practices from TOPdesk consultants around the world.

In this webinar:

  • We discuss how to make the best use of your asset templates.
  • We provide you with some cool examples of integration and automation.
  • We introduce some interesting use cases of the new module that go beyond your typical asset registration.

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New Asset Management: tips, tricks & best practices

Are you planning to start using New Asset Management? Do you already use the module, but feel you can still use some ideas to improve your implementation? Join us for a webinar filled with tips, tricks and best practices from TOPdesk consultants around the world.

In this webinar:

  • We discuss how to make the best use of your asset templates.
  • We provide you with some cool examples of integration and automation.
  • We introduce some interesting use cases of the new module that go beyond your typical asset registration.

Sign up

Past webinars

TOPdesk Product update

Want to know all about the latest features in TOPdesk and how they benefit you and your customers? And are you curious about upcoming projects and future plans?

Join us for the Product Update webinar!

These are some of the topics that will be discussed during the webinar:

  • Collaboration Platform release for all SaaS customers
  • Accessibillity
  • MS Teams integration

This webinar is in English and will last about 45 minutes. Stefan van Opstal and Marco Tonino, both Product Managers at TOPdesk, are the hosts of this webinar. If you have any questions during the webinar you can ask them via the chat. 

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Adhering to COVID-19 regulations: Workplace reservations in TOPdesk

Wondering how you’re going to welcome employees back into the office whilst adhering to cleanliness and safety guidelines?

With this webinar, we want to show you the possibilities of workplace reservations in TOPdesk, so that you can welcome your employees back and ensure their safety. 

Watch now

Municipalities: Level up your User Experience (UX)

We have learned first-hand that User Experience is important in Municipal organizations and would like to share our advice to you through this webinar.  

You can expect to improve User Experience within your department through:  

   

  • Enabling a Self-Service Portal (SSP) for all your service departments  
  • Providing Citizen Support using Public Forms  
  • Using integrations in your Self-Service Portal to improve efficiency 

Watch now

Review your TOPdesk and gain actionable results

Wondering how you can get actionable results from reports and data in your TOPdesk environment?

Join our webinar which will help you determine how healthy your ways of working are within your TOPdesk environment, and what you can do to improve it.

Watch now

Back to Office: How Can You Prepare?

As your organization prepares for the return to the office, there will be adjustments in office policies, layout, and communication. Whether these policy changes are rolling, permanent, or temporary; we can deliver great service throughout the transition. In this webinar, we will present solutions to manage these adjustments, while providing a smooth & easy customer experience.

Join our LIVE webinar to learn about:

  • Managing assets, communication, and work spaces around new office policies
  • Trends and best practices in hybrid remote work
  • TOPdesk features that are helpful to turn on in these contexts

Watch now

TOPdesk user authentication and account management: easy, convenient and safe using Okta!

As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authentication and Account Lifecycle Management. Curious? Follow our webinar!

In this webinar we will discuss:

  • What is Okta and what are the advantages?
  • Single Sign-On to TOPdesk using Okta
  • Account Lifecycle Management using the new Okta TOPdesk connector
  • Demonstration

Watch the Webinar

5 Tips on How to Organize your Self-Service Portal in an International Environment

Do you struggle to organize your Self-Service Portal (SSP) in an international environment? Watch this quick 20-minute webinar to learn our 5 best practices for rolling out the SSP to different offices.

Our consultant Jessica van der Zweth, specialized in rolling out TOPdesk for international players, will tell you more about:

  • What the SSP design looks like according to our best practices
  • How to design the SSP when you’ve got specific operator groups per country
  • Tips on the promotion and use of knowledge for different offices
  • How to work with a multilingual SSP design
  • Best practices to promote the SSP in different countries

This is an interactive webinar, feel free to ask questions!

Watch the Webinar

Top 3 Challenges Faced by IT Departments in Municipalities & Solutions from TOPdesk

Were you planning to attend a MISA event this year? Or perhaps you're wondering how to streamline IT processes in your municipal organization?

TOPdesk understands the importance of sharing knowledge and empowering IT Managers to deliver the best service to their colleagues 

Working at a governmental organization in the IT department can be challenging on many levels. Yash Parikh, Service Management Consultant, has witnessed these struggles firsthand. Join Yash, and discover: 

  1. How to implement one tool across different departments
  2. How to manage your data through reporting
  3. How to track and publish knowledge to your end users 

Interested in poking around yourself beforehand? Download your trial here. 

Watch now

Top 3 challenges faced by IT Departments in Education & solutions from TOPdesk

Wondering how to streamline your IT processes and work more efficiently?  

TOPdesk understands the importance of sharing knowledge within educational institutions, and empowering IT Managers to deliver the best service to their colleagues.

Working in education can be challenging on many levels. Ben Scavuzzo, Service Management Consultant, has witnessed these struggles firsthand. Join Ben, and discover: 

  1. How to gauge feedback on the service your deliver 
  2. Enterprise Service Management (ESM): How to streamline processes across multiple departments 
  3. Best practice action management processes to get the most out of your ITSM software

Watch Now

How to create a customized SSP for your external customers?

If you deliver services to external customers, you offer a variety of services and products to your (potential) customers. However, your customer may not have purchased all of your services yet. Still, in your Self Service Portal they expect to see only what is relevant to them. How can you set this up?

During this webinar

  • We offer you the best possible solution using the Self Service Portal based on best practice
  • We demonstrate some great process improvements
  • Show you how to improve your Customer Experience


For who?
Managed Service Providers, IT suppliers, Software Companies, companies delivering external support

Watch now

TOPdesk user authentication and account management: easy, convenient and safe using Okta!

As Covid-19 emphasized businesses should be ready to adjust quickly. Especially when working from home or another location it is essential to make it easy and straightforward for people to access the applications they require. All while maintaining a safe and secure environment. Therefore, it is great news that there is an out-of-the-box integration between market leaders TOPdesk and Okta Identity Cloud! This integration ensures a safe and user-friendly experience for Single Sign-On, Multi Factor Authenthication and Account Lifecycle Management. Curious? Follow our webinar!

In this webinar we will discuss:

  • What is Okta and what are the advantages?
  • Single Sign-On to TOPdesk using Okta
  • Account Lifecycle Management using the new Okta TOPdesk connector
  • Demonstration

Watch now

Supplier Management: Improve your end-to-end processes using MSI-SIAM

Organizations today do have a more and more complex service organization, including more and more Service Providers. These Service Providers are internal, but a shift towards external Service Providers is clearly visible. This however brings along quite some challenges in how to manage all these Service Providers and suppliers, as for communication, collaboration and end-to-end service delivery.

MSI-SIAM is developed in order for organizations to cope with these kind of challenges and during this webinar we will talk about:

  • What MSI-SIAM is
  • How it can help your organization
  • How TOPdesk supports your processes.

Watch now

How to Deliver an Excellent Customer Experience Through Self-Service

Do you feel the level of service in your organisation can improve? Do you know where to ask questions or how to request something?

Our webinar will help you with best practices that'll make remote working much easier and more efficient for you and your colleagues! 

Self-Service allows your colleagues to solve their problems in their own personalised environment, ultimately saving you time that you can spend on tasks that add even more value.

 Join our live webinar where Daniel will discuss:

  • How to empower your users through self-service   
  • The importance of knowledge-centered support (KCS)  
  • Enterprise Service Management (ESM): a one-stop-shop for all services 

Watch now

TOPdesk Demo: Service Management Best Practices

Interested in streamlining processes within the IT department? Curious how to work more efficiently? Curious on what TOPdesk does?

Join our online demo where Wout will discuss: 

  • How to empower your end users through self-service  
  • Best ways to track performance through scheduling reports  
  • How to track your Assets, Workflows and Changes in one intuitive tool 
  • Why Enterprise Service Management (ESM) is the way forward, and how to get there 

Watch Now

TOPdesk Product Update

Join us for the Product Update webinar! During this edition we will discuss the following topics:

  • Corona update - What is TOPdesk doing and what can you expect from us?
  • Triggers and actions on assets
  • Accesibility - Service Excellence, for all
  • Public forms - Released from labs

Watch Now

Culture, Chaos and Dread: TOPdesk Releases the 'Office Panic Poll'

TOPdesk Canada, released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work, such as: 

 

  • Nearly half of Canadians (46%) have experienced a technology issue on their first day at a new job 
  • One-in-five didn’t know their computer login info and got locked out for the first couple of days 
  • More than seven-in-10 Canadians have endured at least one dreaded IT issue on the job

Watch now

Think global, act local

Do you currently have multiple service desks around the globe? Are they actively working together to serve your customers, or are they isolated in the different time zones?

Follow this webinar to find out more about the experiences and best practices of our Head of Consultancy Sumit, who will be telling you about:

  • How you can make use of global data, economies of scale and standardized processes globally
  • How can you stay local by maintaining attention on a global scale
  • And simultaneously creating the best possible service experience for your customers and/or employees

Watch now

Digital New Customer Day Part I

As a substitution for our recently postponed New Customer Day, we are taking the content digital!

This will take the form of two webinars. Part I can now be viewed on-demand here, and you can sign up for Part II taking place on 30th April under the heading 'Upcoming Webinars'.

Part I

  • Thinking in a more customer-centric way
  • How to think about applying this in TOPdesk

Watch now

Digital New Customer Day Part II

As a substitution for our recently postponed New Customer Day, we are taking the content digital!

This will take the form of two webinars. Part I can now be viewed on-demand, and you can find the link to watch this underneath the heading 'Past Webinars' below.

Following on from Part I, the second Digital New Customer Day event will focus on:

Part II

  • Quick wins and day-to-day tips on using TOPdesk
  • Applying the elements discussed in Part I to have a more customer-centric TOPdesk

Watch now

Seamless integration between TOPdesk and GoBright Room Booking

Shortage of meeting rooms on the one hand, and no shows on the other. Recognizable? Break the vicious circle!

Discover the benefits in our webinar:

  • Immediate visibility whether a room is available or occupied.
  • Easy to book a room in case of an ad hoc meeting.
  • Check in at the room to make it clear that the room is being used.
  • Nobody checks in? Then the booking is cancelled after X minutes and the room will be available again.
  • Always up-to-date: a change or cancellation of a booking will be immediately synchronized between the systems.

Watch now

Promoting your Self-Service Portal

Do you want to increase the efficiency of your organisation by reducing the calls to your service desk? Join this webinar to find out how you can encourage users to visit the portal by improving the promotion of your services. 

During this webinar we will show you:

  • The latest features you can utilize in your Self Service Portal
  • How to customize your portal using the built-in designer
  • Tips and tricks to promote your portal 

Watch now

How to Deliver an Excellent Customer Experience Through Self-Service

Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it? TOPdesk's Self-Service Portal (SSP) is the definition of customer experience.

 Join our webinar where Pamela will discuss:

  • How to empower your users through self-service 
  • The importance of knowledge-centered support (KCS)
  • Enterprise Service Management (ESM): a one-stop-shop for all services

Watch now

The impact of AI on hiring and retaining workforce in FM

Happy customers are the goal of every FM department; so is a happy workforce. Technology such as Artificial intelligence (AI) has evolved a lot in recent years. Many of us use it to take the fastest route to work, or figure out which song we just heard at the coffee shop. But what does AI mean for the way we do our work?

Watch now

Get to know the Outlook Room Booker

Are your end-users use planning meetings in Outlook? And do they struggle with the combination Outlook for planning meetings, TOPdesk for planning room bookings? There is a solution! Integrate Outlook and TOPdesk and ensure more user-friendliness and reduce the amount of no-shows.

Find out in this webinar:

  • How this integration works
  • What you need to do to implement this integration
  • What extensions are in the pipeline for near future

Watch now

Using TOPdesk for Remote Working, Transparent Workflows and a Smooth Customer Experience

Working from home due to COVID-19? Looking for quick tips, tricks & best practices to quickly enable remote work & collaboration using your TOPdesk environment? 

During this webinar, Ben Scavuzzo, Consultant at TOPdesk discusses the following topics:

  • Publish accessible updates to your organization
  • Public forms for unregistered customers
  • Enabling self service remotely for your customers
  • Collaboration on remote work

Watch now

TOPdesk Product Vision & Strategy

Curious what you can expect from the TOPdesk product in the upcoming years? Join our product management team for a presentation about where we are heading and how we are preparing ourselves for the future.

During this webinar, product managers Marco and Esther will tell you more about:

  • Our product vision
  • The five strategic focus areas of the upcoming years
  • Our plans for 2020

Watch now

TOPdesk Mobile

Maybe you've heard a thing our two about TOPdesk Mobile. Now it's time to look at the details. What's the plan, and what have we built so far? Watch the webinar to find out:

  • Which use cases are covered?
  • What are the plans for 2020?

Watch now

TOPdesk webinar: 12 Tips of Christmas 2019

What better way to get into the festive spirit than watching our traditional 12 Tips of Christmas webinar! Sam and Amy give you the early Christmas gift of tips and tricks to help you use TOPdesk to its full potential. We recommend settling down to watch this recording with a hot chocolate and freshly baked mince pie!

Watch now

TOPdesk reporting with Power BI, OData & Pink Elephant

Want to find out more about the reporting possibilities in TOPdesk? During this webinar consultant Jan Laan explains how Power BI connects to the OData feed for reporting. He is also joined by Jan-Willem Bastmeijer from Pink Elephant, who showcases the pre-made templates they have created for TOPdesk reporting.

Watch to learn more about:

  • What is possible with the Odata feed
  • How to get started with it
  • What Odata is capable of once a report is fully built

Watch now

Improve customer service through Cognitive Virtual Agents

The maturity of Artificial Intelligence technology results in a new generation of chatbots and digital assistants that improve the customer experience for and organizations. Gartner has predicted that, by 2020, customers will manage 85% of their relationship with companies without interacting with a human. 

Watch this webinar to meet Amelia, the Digital Service Desk Employee. She can manage support requests through a seamless integration with TOPdesk service management software.

Watch now

From Skype for Business to Microsoft Teams

During this video we will talk about the change from Skype for Business to Teams. We will also tell you what the consequences of this will be, for example, TOPdesk and Toastar.

Want to find out what Microsoft Teams can do for your organization? Watch find out more about:

  • The difference between Skype for Business and Microsoft Teams
  • The effect of the change from Skype for Business to Teams on TOPdesk and Toastar.
  • What this change means for your organization

Watch now

Get to know the new TOPdesk module: Chat

Want to find out how TOPdesk Chat can enhance communication with your customers? Watch this video to find out more about:

  • Chat as a channel of communication
  • What TOPdesk Chat can do for your organization
  • See a TOPdesk Chat demo.

Watch now

TOPdesk Product Update

Curious about new TOPdesk features that could benefit you and your end users? Want to know why we are focusing on certain projects, and learn about current and upcoming projects?

Join us in our Product Update webinar! Some of the topics that will be addressed are:

  • Change Management on the Kanban Board
  • AI-powered Incident Affiliation
  • Mobile interface for incidents

Watch now

Mature Service Management with Artificial Intelligence

In this webinar, we embark on a trip to the future and find that AI will play a key role in making service desks more mature. We see that AI helps customers to help themselves, makes operators more effective, and even prevents problems from occurring. Then it’s time to show the steps TOPdesk is taking. We share our results and experiences, and share our AI roadmap. Finally, we recommend steps you can take today to make effective use of AI in the future.

Watch now

Webinar: A practical approach to Knowledge Management - that actually works!

Have you ever experienced repeat questions, tasks taking up too much time, fire fighting rather than being proactive, customers that aren't self-sufficient? These are things that every organisation has struggled with, but good knowledge sharing can solve almost all of these issues and more.

 Watch to learn more about:

  • Whether knowledge sharing is for your organisation
  • What you can gain from sharing knowledge
  • How to make this knowledge sharing successful
  • Implementing successful knowledge management
  • Practical advice on what to do today, tomorrow and in the future

Watch now

Webinar: Getting hands on with the TOPdesk Virtual Appliance

Are you an on-premise customer thinking about switching over to the TOPdesk Virtual Appliance? During this webinar, TOPdesk consultant Will Bolton gives you a back to basics, how-to guide, as well as an explanation of the Virtual Appliance concept.

Watch to find out more about:

  • An overview of the Virtual Appliance Theory
  • A step-by-step example of a migration to Virtual Appliance
  • Common pitfalls and troubles

Watch now

TOPdesk Product Update webinar

Watch our Product Update webinar to find out the main areas of focus for the product development team, newly released features and upcoming projects. 

Some of the topics that will be addressed are:

  • Events & Actions for Asset Management
  • Open forms
  • Improved feedback possibilities

Watch now

TOPdesk Partner Webinar with Webropol

Webropol has partnered with TOPdesk, combining the power of the survey and reporting tool with TOPdesk's service management software, providing you with a comprehensive plugin that gives you deeper insight into customer experience.

Watch to learn more about:

  • How to automatically follow up the customer experience of your service delivery
  • XLA vs SLA, what is the difference?
  • How to use Webropol together with TOPdesk to gain valuable insights

Watch now

Webinar: Creating useful reports within TOPdesk

Harness the TOPdesk key metrics for Continual Service Improvement to build useful reports, instantly giving you insight into actionable data relating to your service desk and providing detailed statistics.

Join us to learn more about:

  • Preparing for successful reports
  • TOPdesk's key metrics for continual Service Improvement
  • Common reporting pitfalls

Watch now

TOPdesk's Self Service Catalogue webinar

Launching your self-service catalogue within TOPdesk or looking to improve the way you present the services you offer? Customer centricity is key to developing a successful self-service catalogue. 

Join us for this webinar to learn:

  • What is a self-service catalogue and the benefits?
  • How to define and present your services in a customer centric way
  • How to integrate and automate your processes using the service catalogue

Watch now

Introduction to TOPdesk webinar

If you are currently considering different Service Management solutions, or simply looking to see what a dedicated Service Management tool can do for your organisation, join us for a 30 minute introduction to TOPdesk to see how our software can help your Service Desk perform better.

Watch this webinar to find out:

  • The concepts that shape our software
  • The benefits of TOPdesk for your IT-department and beyond

Watch now

TOPdesk Product Update

Curious to find out more about new features and current & upcoming projects? Watch our product update webinar to learn more about:

  • Open Knowledge, Artificial Intelligence & the Collaboration Platform
  • The main areas of focus for product development
  • Newly released features

Watch now

Is ITIL 4 the new service management bible?

Recently ITIL 4: ITIL Foundation was published. During this webinar, we'll shortly explain the 4 elements of ITIL 4: 

  • Key concepts of service management
  • 4 dimensions of service management
  • ITIL Service Value System (SVS), which also comprises the guiding principles
  • ITIL Management Practices

Watch on Youtube

Get to know TOPdesk's collaboration platform

This webinar focuses on developments within TOPdesk to improve how you collaborate with your customers and suppliers. The following topics will be discussed:

  • How do I work towards a seamless partnership with my customers and suppliers?
  • What solutions does TOPdesk offer to make it easier to send data to my customers or suppliers?
  • How can I easily link to my customer's or supplier's TOPdesk?
  • TOPdesk GO as a platform for suppliers who do not yet have a good system.

Watch on Youtube

Exploring the TOPdesk API

The TOPdesk REST API allows seamless communication with other tools, without the need for complicated bespoke work. Through this webinar, we want you to: 

  • Understand the basic principles of a REST API
  • Be able to create and use an Application Password to authenticate
  • Understand the API documentation & what documentation is available
  • Learn how to use the different API end-points in TOPdesk yourself

Watch now

Gain insight into your performance with the duration & response time compliance reports

If you want to be able to make service level agreements, you need insight into your performance. Last year, TOPdesk developed three reports to help you with this. Watch to learn more about:

  • Duration distribution reports
  • Duration reports
  • Response time compliance reports

Watch on Youtube

Get to know TOPdesk’s Virtual Appliance

Some TOPdesk features are not yet available for on premise customers due to some technical limitations. To solve this issue TOPdesk have developed the Virtual Appliance. Watch to learn more about:

  • What the Virtual Appliance is and why we chose this solution
  • Benefits of the Virtual Appliance
  • What it means for your organization

Watch on Youtube

TOPdesk 12 Tips of Christmas Webinar

As we approach the festive season, we would like to give you the ultimate Christmas gift of TOPdesk’s final webinar of 2018. 

Join us to learn more about:

  • What’s new in TOPdesk
  • New features for the New Year
  • Tips to make the most out of TOPdesk resources

Watch now

Frequently asked TOPdesk Support questions

This webinar addresses some of the questions our Support team are frequently asked, as well as how to quickly resolve common issues using our extensive Extranet Knowledge Base.

Watch now

Changes to TOPdesk Single Sign-On

Experienced TOPdesk consultant Will Bolton talks us through the changes to TOPdesk Single Sign-On as we move away from supporting Kerberos.

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Introduction to TOPdesk for CAFM

Join Account Manager Will Sibley as he introduces the core features and functionalities of TOPdesk to help your Facilities Department grow.

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Supplier Contract Management in TOPdesk

In this webinar, experienced TOPdesk consultant Sarah Bilton expands on Service Level Management best practice with a specific focus on suppliers and 3rd parties.

Watch on Youtube

TOPdesk Resources

We are always busy building resources and supporting content from TOPdesk, and thought that we should show off some new ones and some old but useful ones you may not be aware of in a webinar.

Watch on Youtube

Creating and Mapping Customer Journeys

Are you looking to create a better Customer Experience at your Helpdesk? See Hannah Price detail how to better map out your Customer Journeys

Watch on Youtube

Using Action Sequences in TOPdesk

Action Sequences in TOPdesk allows you to automatically execute a predefined future-proof sequence of HTTP requests.

Watch on Youtube

Better Contract & SLA Management

Enhance your services with better contract management and learn how to keep to your SLA's, and create SLA's that you can keep to.

Watch on Youtube

TOPdesk's API

Find out how to best utilise TOPdesk's API and integrations to enhance your Service Delivery further, from a non-technical perspective.

Watch on Youtube

Creating a more proactive Service Desk

Check out this webinar if you feel like your team spends too much time firefighting, and you are on the lookout for some inspiring quick-wins for working more proactively.

Watch on Youtube

Better Problem Management in TOPdesk

Find out how to avoid more Incidents with a more proactive approach to Problem Management alongside consultant Hannah Price.

Watch on Youtube