Moving towards Agile services with TOPdesk

  Organise Your Team

Get the tools you need to make your Monday morning scrums run smoothly, while cutting back on the sticky notes.

  Solve Tickets Faster

Easier prioritise tickets and encourage knowledge sharing and collaboration, delivering better services as you go.

  Delight Your Users

TOPdesk is built first and foremost for customer satisfaction. Create better ticket solving processes and watch customer satisfaction soar.

Solve tickets Kanban-style

Find the cure for better collaboration and overviews in one. 

With the Kanban board in TOPdesk you can easily see what tickets come in, who is working on them and how they're progressing. 

Operators can assign themselves to tickets, reassign or escalate, and you see any details about the ticket with a quick click. All helping you perfect your Monday morning sprint meetings.  

Collaborate to solve Calls faster

Do you have a particularly difficult incident? Operators can collaborate on cards, helping each other solve incidents. 

Prevent double work and encourage collaboration with notifications that let you know if someone else is currently working on the card, so you can move on to other tasks - or help out if needed!

Benefit from powerful Knowledge Management

Wouldn't it be great of all the knowledge you needed was right at your fingertips? In TOPdesk, it always is: both for callers and operators.

You can reduce the amount of tickets you get by offering solutions to simple tasks up front and encouraging self-help. 

Operators can use standard solutions and crowd-sourced knowledge items straight in the cards. Benefiting from the collective knowledge of the team to speed up ticket resolution. 

Learn more?

TOPdesk does more than provide tools to go more agile. It's an all-encompassing Service Management tool, designed to make your department run smoother and smarter.

Explore more about us here.