Want to create your own customer journey mapping workshop? We’re happy to help you. Below, you’ll find all the materials you’ll most likely need to do so.
Journey map template & example
Print this template, put it up on the wall and start mapping. Forgot the details? This template includes a cheat sheet for you to glance at when you’re not sure what to do next.
Persona template & example
Want to create a persona before you start mapping? Use this persona template. As a reference, we included a detailed example of a persona.
Interview tips
You’ve practiced creating a customer journey map based on interviews, but how do you know if you’re asking the right questions. Use these tips to get prepared.
Mapped your customer journey?
Great! Time to put your plans into practice. Here are 5 tips for implementing your ideas for improvement.
