Change Management: Handling a Change as an Operator (Part 1)

When a new change comes in, an operator needs to register and handle this change. This works best if a template can be linked to the change, which means that the change will follow a standard process which has been set up by a change manager (process manager) upfront.

• How to register a new change using a change template

  This video explains how to register a new change using a change template. Change templates allow you to register and complete change requests in record speed.

• How process a change activity

  This video demonstrates how to process a change activity. The individual steps of an extensive change are called Activities in TOPdesk.

• How to process an authorization activity

  This video demonstrates how to process an authorization activity. Authorization activities require authorization from an operator or a manager to proceeds.

• How to authorize a phase within a change

  This video explains how to authorize a phase within a change. Once the activities of a phase have been completed, authorization must be granted to proceed onto the next phase.