Change Management: Handling a Change as an Operator (Part 2)

When a new change comes in, an operator needs to register and handle this change. This works best if a template can be linked to the change, which means that the change will follow a standard process which has been set up by a change manager (process manager) upfront.

• How to close an extensive change

  This video explains how to close an extensive change. To solve or close an extensive change, all activities must be resolved or skipped.