Find your workload

It is important that you can find your workload within TOPdesk. Which calls, service requests or reservations should be solved today? These tutorials will help you to get an overview on workload.

• How to configure your task overview and task board

  This video explains how to configure your task overview and task board filter. Your task overview can be accessed from your home page, in the "Task Overview" default widget. The two columns of tasks can be configured to an operator's preference. Your task board provides a view of tasks which can be filtered based on various criteria like time spans, operators, etc.

• How to search in TOPdesk

  There is a powerful search functionality available within TOPdesk. This video explains you how to use this search functionality.

• How to add a card to your bookmark

  Sometimes you want to be able to follow the progress of a certain ticket or change. Then it is possible to bookmark this ticket. All tickets with a bookmark, can be found via the bookmark button in the quick launch bar. This video explains you the details.