In TOPdesk, you can make reports of your data, gain insight into the KPIs of your services, give stakeholders a (visual) overview of the statistics and make data-driven decisions. Part I of the Reports tutorials contain the following videos:
How to create a Report
This video explains how you can create a report in TOPdesk. If you would like to gain insight into your service management statistics, you can use the reports functionality in TOPdesk. For example, you may like to check how many calls are solved in time, how many calls are registered about a specific printer or which questions are most frequently asked by customers.
How to use a Selection in a Report
This video explains how you can use a selection to create a report. When reporting on something very specific or complex, you can predefine the selection on which to base the report. For example, if you would like to report how many complaint calls were logged last month, you can create selection of the complaint calls and use this as a basis for the report on logged calls.
How to save a Report
This video explains how to save a report in TOPdesk. When you save your report, you can define how, and by whom, the report can be used in the future.
How to display a Report on your Dashboard
This video explains how you can display a report on your TOPdesk dashboard. When you use a report frequently, you can make it easily accessible by adding it to the ‘selections, reports and shortcuts’ widget on your dashboard.
