In TOPdesk, you can make reports of your data, gain insight into the KPIs of your services, give stakeholders a (visual) overview of the statistics and make data-driven decisions. Part II of the Reports tutorials contain the following videos:
This video explains how you can display a report in the Self-Service Portal. When a report is important for customers, you can make it easily accessible by adding it to the Self-Service Portal as a tile.
How to Schedule a Report
This video explains how you can schedule a report. Recurring reports can be scheduled in TOPdesk. For example, you can schedule a monthly report on time spent on calls per category. You can adjust the specifics of the scheduled report, such as the format, the output (TOPdesk notification or email) and recipients.
