---
title: Tutorial | BOT | Tips & Tricks |
---

[![TOPdesk | Your guides to service excellence](https://page.topdesk.com/hubfs/2_Images/Logos/topdesk-logo.svg)](https://www.topdesk.com)

[Visit our website](https://www.topdesk.com)

?rel=0&yt:cc=on" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen>

# Tips and Tricks in General

Here you can find tips and tricks to make working in TOPdesk even easier. 

- **How to flag a person requiring special attention**
  
  This video explains how to add and edit the "Has Attention" field on person cards. The "Has Attention" field on the person card flags a person who may be, for example: a VIP, a member of the board, someone who requires an accommodation, etc.
- **How to use context menus**
  
  This video explains what a context menu is and how to use one. Context menus can be used to trigger actions, but they can also be used to quickly navigate to other TOPdesk cards, like a person or a supplier.

[Back to Overview](https://page.topdesk.com/en/topdesk-tutorial-overview-bot?hsLang=en)

## More videos

[![tips](https://page.topdesk.com/hs-fs/hubfs/tips.png?width=768&height=403&name=tips.png "tips") How to use context menus](https://youtu.be/MqXyoYo6t38)

[![what is topdesk](https://page.topdesk.com/hs-fs/hubfs/Settings%20Part%202-%20movie%204-3.png?width=781&name=Settings%20Part%202-%20movie%204-3.png "what is topdesk") What is TOPdesk?](https://youtu.be/Hv4oebtums0)

[![Guides to service excellence-2](https://page.topdesk.com/hs-fs/hubfs/Guides%20to%20service%20excellence-2.png?width=781&name=Guides%20to%20service%20excellence-2.png "Guides to service excellence-2") Your Guides to Service Excellence](https://youtu.be/J3hVEuLZFkA)

© TOPdesk. All rights reserved.

[Cookie declaration](https://www.topdesk.com/en/cookie-declaration/) | [Privacy policy](https://www.topdesk.com/en/privacy-policy/)