*IMPORTANT: This page is currently under construction and may not have videos attached*
In TOPdesk, you can make selections of your data to create an overview of relevant information. Selections can give an insight into your service management processes, so you can find opportunities for improvement and make informed decisions. Part II of the Selection tutorials contain the following videos:
How to use the Archived Values:
This video explains how you can use archived values. Sometimes you may want to report on archived cards or drop-down values. For example, you may wish to report on calls that have been archived because the operator no longer works at your company.
How to Save a Selection:
This video explains how you can save a selection in TOPdesk. When you save your selection for later use, make sure you define how and by whom it may be used.
How to Display a Selection on your Dashboard:
This video explains how you can display a selection on your TOPdesk dashboard. When you use a selection frequently, you can make it easily accessible by adding it to the ‘selections, reports and shortcuts’ widget on your dashboard.
